By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
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Certified as a Great Place to Work®
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Folio SpecialistHOURS: Monday, Tuesday, Wednesday, Friday, Saturday 11AM - 8PM EST (Off Thursday & Sunday)
PRIMARY PURPOSE:
Provide support with retrieval and resolution of hotel folios along with other general hotel administrative responsibilities.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
- Call clients to confirm hotel checkouts
- Folio reconciliations
- Assist with booking reservations as needed
- Call to retrieve needed documentation
- Assist the Housing Coordinators with hotel extensions
- Assist with inbound calls to the department
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
- Performs other duties as assigned.
- Supports the organization's quality program(s).
QUALIFICATIONS
Education & Licensing
High school diploma or GED required.
Experience
One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred.
Skills & Knowledge
- Excellent oral and written communication
- PC literate, including Microsoft Office products
- Good customer service skills
- Strong organizational skills
- Good interpersonal skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.Sedgwick Aurora, Colorado, USA Office
Aurora, United States
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