FM Operations Analyst

Job Title

FM Operations Analyst

Job Description Summary

Key account role supporting the Facilities Management (IFM) and Engineering teams in meeting their strategic business objectives, compliance requirements, and key performance indicators. Operates as an integrator between the IFM teams, COE platform, Shared Services, and field operations as well as with vendors and account leadership. This position is responsible for related data integrity and reporting tools for the delivery of IFM services and ensures the reliability of the service lines work product and enhances the IFM services process to improve efficiency as well as support relationships with service providers and create vendor management routines.
The candidate must have a strong data governance focus, excellent communication skills, and knowledge of engineering/HVAC systems. Primarily working in client-based systems to create visualizations and custom reporting, using multiple data sources to assist the IFM team and client in timely data management processes and quality and reliability of deliverables for decision-making presentations.

Job Description

The ideal candidate will thrive in a fast-paced environment and be skilled at handling and prioritizing multiple demands and projects to meet deadlines. The candidate must have some understanding of facility management operations, CMMS systems, HVAC/Electrical systems, and be able to identify, process and develop action plans and best practice solutions. The role will act as a steward for operational excellence initiatives and see-through service delivery through coordination of the Operations program, performing at the highest of ethical standards, reflecting the core values of C&W as defined in its Business Code of Conduct, Policies, and Procedures Manual, and other related company policies. Support the IFM strategic KPIs and create cohesive, scalable processes for the IFM service line that support our company and
account goals and drive employee engagement and operational excellence.
 Work cross-functionally with stakeholders and business partners to ensure goal-oriented
programs and operational strategies align with account goals, leveraging internal company-
wide resources and advocating, supporting, and increasing adoption of account-wide IFM
initiatives.
 Assist in the preparation of IFM market, personnel, and related fleet or other resource
information for use in presentations and meetings and speak to market information.
 Dissect processes and information to construct clear findings resulting in improvement
recommendations, such as designing changes to a functional unit’s workflow and
influencing others to buy in on those changes.
 Manage the project work (task, sequencing, milestones, risk, and contingencies) to ensure
that the project is launched on time and within time constraints.
 Interprets collected data. Identifies functional requirements through process analysis, review
of documents and procedures.
 Maintain organized records to ensure any implemented system of checks and balances is
being continually met for IFM compliance.
 Conducts audits and inspections and documents the organization's processes to ensure
performance and adherence to quality requirements.
 Ability to work in and maintain complex database applications (for example, SharePoint
sites, BI dashboards, and playbooks).
 Development of operational standards/playbooks / operating manuals for all aspects of the
client workplace.
 Proactively review workplace systems/processes to innovate and continuously improve the
customer journey and workplace experience.

 Skilled in creating presentations, process flows, and diagrams to accompany
documentation.
 Understanding internal and external clients’ requests and maintaining the skills, knowledge
and know-how to clarify requests in order to deliver desired results.
 Possess strong knowledge of Microsoft Office 365 applications
 Ensure corporate standards and internal company processes and systems are leveraged.
 Comply with all company and account safety procedures, including completing all required
C&W Safety Training as scheduled annually.
 Other duties as assigned.

KEY COMPETENCIES
Communication Proficiency (oral and written). Well-versed in project and process management.
Analytical Problem Solving & Critical Thinking Analysis skills. Sense of Urgency Detailed Oriented,
Organized and Technical Proficiency.
Related requirements
Any combination of education and experience that would provide the required knowledge and
abilities is qualifying. A typical way to obtain knowledge and abilities would be:

Education
A High School Diploma or GED Equivalent is required.
Higher level education, having obtained an AA, BA, BS, or related is preferred but not required.

IFMA or BOMA certification, HVAC/Electrical/Plumbing/ Trades certificated preferred.

Years of Relevant Experience
Minimum of 3+ years’ or more of administrative support or operational analyst/coordinator experience is
required.

Licenses or Certifications
N/A

Knowledge, Skills & Abilities
 Advanced proficiency with standard office applications and industry software such as Microsoft Office (SharePoint, Word, Excel, Access, Outlook, and PowerPoint), Smartsheet,
Adobe Acrobat, and GSuite conferencing with MS Teams, Zoom, BlueJeans.
 Understanding of Facilities Management a plus. IFMA or BOMA certification, HVAC/Electrical/Plumbling/ Trades experience is preferred.
 Ability to identify and resolve any problems in the IMF operations processes.
 Knowledge of the real estate industry and business model a plus.
 Ability to provide solid customer service while exercising diplomacy.
 Ability to work independently with minimal supervision and manage time efficiently.
 Ability to work with a diverse group of professionals in close cooperation and influence
positive outcomes.

 Strong organizational skills with the ability to multi-task -productively and efficiently work on
multiple projects simultaneously in a fast-paced, ever-changing environment.
 Ability to grasp modern technology quickly.

Physical Work Requirements
The conditions herein are representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodation may be made to enable
individuals with disabilities to perform the essential job functions:
Environment:  Role is remote / work from home with typical business working hours expected
supporting an East Coast / EST client account. Typical equipment supplied for the role includes a
company laptop computer, monitor, and mobile phone. The role is expected to provide an internet
connection at their remote location with no reimbursement for internet costs. If remote work is not
preferred a local hub office to the candidate’s location may be an alternative assigned work location.
Physical: Sufficient physical ability to work in a home office setting and operate office equipment; to
perform light to moderate lifting and carrying; standing, walking, or sitting for prolonged periods of
time.
Vision: See in the normal visual range with or without correction; vision sufficient to read computer
screens and printed documents. Regularly required to utilize vision abilities, allowing reading of
printed material, drawings, and schematics.
Hearing: Hear in the normal audio range with or without correction.
Scheduling
Most schedules work typical business hours based on the location assigned.  Must be willing and
able to support after-hours/weekend activity as required. 
 

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $59,500.00 - $70,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”