Firmwide Resiliency Office Controls, Senior Associate

Job Description
Our professionals in Corporate Functions cover a diverse range of areas and are an essential part of our company, ensuring that we're setting our businesses, clients, customers, and employees up for success. The Firmwide Resiliency Office (FRO) is accountable for the maintenance of the Resiliency Framework which establishes the Firm's approach and methodology to govern, identify, measure, monitor and test, manage and report on Firmwide Resiliency risk for all JPMC Activities. The Firm operates a federated model with the LOBs and Corporate Functions responsible for the implementation and subsequent execution against aligned resiliency related frameworks, as determined by the Resiliency Policy - Firmwide. Considering the complex and constantly evolving threat landscape, continuing to plan for, test and exercise, and improve our resiliency capabilities is integral to safeguarding the Firm and our customers, clients, and communities globally.
As a Senior Associate in FRO Control Management (FRO Controls) you will be responsible for maintaining a strong and consistent control environment within FRO. Partnering with the Firm's Leadership, you will promote early operational risk identification and assessment, effective design and evaluations of controls and sustainable solutions to mitigate operational risk as well as support end-to-end issue management. You will be uniquely positioned in the organization to engage Resiliency Control Managers across all LOBs and Corporate Functions, providing subject matter expertise on resiliency risk management, control practices and associated assessment that also includes resiliency domains associated with assets such as Technology, Third Party, Sites etc.
Job responsibilities

• Evaluate and perform an end-to-end analysis of the Function's risk and control environment to identify significant gaps and weaknesses and determine root cause of control breaks
• Ensure that controls are properly designed and operating effectively
• Maintain a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
• Engage proactively with stakeholders to self-identify control breaks
• Perform end-to-end issue management, inclusive of developing action plans, monitor and facilitate timely completion and ensure adequate issue remediation
• Review and analyze program related data (e.g., KRI/KPI) to support firmwide resiliency risk management
• Participate in end-to-end process walkthroughs and deep dives to support risk and control assessments across resiliency risks, inclusive of resiliency risks related to technology, third party, sites, and other asset domains
• Promote and facilitate focused discussion of the representation, reporting, and assessment of the firm's resiliency risk and control environment amongst the Resiliency Risk Stripe Community

Required qualifications, capabilities, and skills

• Bachelor's degree or equivalent experience required
• 6+ years of experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance; or equivalent subject matter expertise in Business Resiliency related function
• Well-organized with ability to prioritize multiple tasks and bring tasks to completion within established timeframes
• Have a collaborative style, be flexible, and have an ability to partner with other team members across global time zones
• Strong written and verbal communication skills, including ability to convey complex ideas simply
• Excellent relationship building and influencing skills
• Energetic, self-motivated, and effective under pressure - must enjoy the challenge of working within a fast-paced, changing, and dynamic working environment
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)

Preferred qualifications, capabilities, and skills

• Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate a Control & Operational Risk Evaluation in conjunction with business partners
• Familiarity with Operational Resiliency and Incident & Crisis Management preferred

Candidates must be able to physically work in our offices full-time (5 days). The specific details and timing will be determined and communicated by direct management.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment/work visa at this time (including but not limited to H1B, H4 - EAD, OPT, TN, or L visas).
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.