SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter, LinkedIn, Facebook and Instagram.
We are seeking a proactive and technically skilled Firewall Engineer to ensure the reliable performance of our network security services. In this role, you’ll be responsible for maintaining, troubleshooting, and optimizing firewall and network-related systems to ensure continuous and secure operations. You will collaborate closely with internal teams, partners, and vendors to deliver effective technical solutions and exceptional customer support.
Key Responsibilities- Develop in-depth knowledge of SGI’s Network Security software suites and associated technologies.
- Perform advanced analysis and troubleshooting of network products and applications.
- Assist and train partners on the implementation, configuration, and maintenance of network security products and services.
- Provide timely, courteous, and professional technical support via ticketing systems and phone interactions.
- Collaborate with team members and vendor support teams to resolve complex technical issues and deliver high-quality solutions.
- Diagnose, reproduce, and document defects or bugs, working closely with vendor engineering teams to ensure resolution.
- Contribute to the creation of training materials and technical documentation to enhance internal knowledge sharing.
- Act as a mentor and technical resource for team members as needed.
- Stay informed on emerging network security products, tools, and industry best practices, and participate in ongoing training and development opportunities.
- 1–3 years of related experience in network or firewall engineering.
- Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
- Strong understanding of network security principles, protocols, and troubleshooting techniques.
- Excellent problem-solving and communication skills with a customer-focused mindset.
- Ability to work collaboratively across technical teams and with external partners.
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SonicWall is an equal opportunity employer.
We are committed to creating a diverse environment and are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries.
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