Field Service Representative

Steeped in a tradition of hydropower, American Hydro is a leading supplier and installer of large equipment for the hydro electric industry, specializing in design, engineering, precision CNC manufacture, upgrades and servicing of high-performance, hydro-turbines and large pumps.

We are currently looking for a Field Service Representative to add to our team located at our York, PA facility. We are a tight-knit group that takes a great deal of pride in what we produce. If you are detail-oriented, hardworking, and looking for a place to call home, we invite you to apply for this opening.

The Field Service Representative will be responsible for the safety, cost performance, schedule, quality and overall management/ coordination of a site hydro project as it pertains to American Hydro’s scope of work. They will be responsible as the primary customer and AH interface at the site. Partake in the development of process improvements for site operations, including disassembly, re-assembly, machining, and welding operations. Authorize in resolution of personnel issues at site to include disposition of all craft labor contracted for the project.

Essential Functions Performed by the Position 

• Responsible for site safety.
• Satisfies quality requirements as it relates to these tasks.
• Field Service Representative serves as primary contractual and managing contact with customers on-site during a Field Service project.
• Acts as the site superintendent and is responsible for hydro turbine and generator disassembly, field machining reassembly, alignment, and commissioning of the units.
• Responsible for managing assigned projects within budgeted cost and schedule requirements.
• Liaison between customers and the American Hydro Project Manager and Project Engineer
• Supervises assigned Field Service Technicians and Foreman and associated craft labor at a multi-shift union or non-union hydro project.
• Manages expense reporting and project expense estimating.
• Manages major subcontractors at site: Labor, Generator, Balance-of-plant, Civil Works, etc.
• Maintains and submits project documentation per the contract requirements.
• Coordinates Field Service shipping, activities, and schedules to meet Field Service and shop requirements.

Knowledge, Skills, and Abilities

• Strong planning skills/knowledge
• Strong technical skills/ knowledge in Hydro
• Strong customer service skills
• Ability to communicate with others.
• Detail oriented
• Ability to problem solve. 
• Knowledge in analyzing data and documentation
• Flexibility, active listening, conflict management, time management, delegation
• Critical thinking, people leadership

Required Education and Experience

• Five+ years related experience or equivalent combination of education and experience.
• High School Diploma or GED required

Licenses or Certifications Required

• None

Environment and Working Conditions

• Remote location indoor powerhouse is most typical, some outdoor work is required but minimal.

Travel Requirements

• 100%

The benefits of joining our team

Because we seek to hire the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• health coverage for you and your family through medical, dental and vision plans
• a 401(k) plan in with a generous company match
• financial protection through disability, life, and accidental death & dismemberment insurance plans
• tax advantages through flexible spending accounts that allow you to pay for specific health-care and dependent care expenses with pre-tax dollars
• a generous paid time off program in which the benefits increase along with your tenure with the company

When you join our team, you do more than simply switch companies to progress your career. You become part of our family, a group of talented women and men who drive business success.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

#IND1

Industrious Group and its subsidiaries is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. All employment decisions are made based on qualifications, merit and business need.