Field Service Engineer Team Leader

Description
Remote: This position does not require the employee to be on-site full-time to perform most effectively. The employee's role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency.
The territory covers dealerships within the Northeast Region, including Maine, Vermont, New Hampshire, New York, Connecticut, Rhode Island, Massachusetts, New Jersey, and Pennsylvania. The selected candidate must live within the territory, defined as any of the listed states, or relocate into the territory. Relocation may be provided.
The Role
The Team Leader of the GM Field Service Engineers (FSEs) oversees the team, focusing on personnel management, training, and daily operations to ensure optimal performance.
What You'll Do

• Achieve performance goals through CAP objective development and employee reviews.
• Provide monthly performance updates (FSE Dashboard).
• Host operational and performance review meetings with management.
• Serve as the primary contact for Regional Aftersales Field Team members on FSE issues.
• Analyze data on FSE operations and generate management reports.
• Assist FSEs with complex cases requiring additional intervention.
• Train and manage FSEs, coordinating training on new product features and techniques.
• Review regional cases for quality and timeliness, providing coaching as needed.
• Foster relationships with Regional Management to improve product quality.
• Manage expense reports and procure necessary tools for FSE operations.

Your Skills & Abilities (Required Qualifications)

• Proven leadership experience in managing a team.
• 5+ years of hands-on experience in an Automotive Dealership Service Department or equivalent vehicle diagnostics and repair.
• Proficient in MS Office applications (Word, PowerPoint, Excel, Outlook).
• Strong ability to manage, resolve, document, and close issues promptly while maintaining relationships with Regional Teams and Dealership Management.
• Track record of maintaining high customer satisfaction across multiple locations.
• Experience in creating and delivering specialized training, with the ability to work autonomously.

What Will Give You a Competitive Edge (Preferred Qualifications)

• Associate or bachelor's degree in engineering or automotive technology
• Current certifications in the following Automotive Service Excellence (ASE) Tests:
  
  • A1-A9, plus Master Technician certification
  • T1-T8, plus Master Technician certification
  • L1-L4 certification
• Knowledge of LAN/WAN IT infrastructure, GM vehicle control systems, including controller area networks, GM LAN, Data Bus Diagnostic Tools (e.g., via TIS/GDS, NeoVi /V-Spy Intrepid Tools, Buffalo Tool, INCA Tool, etc.), Pico Scope and other diagnostic tools
• Knowledge of GM Global Connect Service Applications, GM Service Training College (GM STC) training web site and applications

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington.

• The salary range for this role is ($86,400 - $137,900). The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more

#LI-AP1
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
The selected candidate will be required to travel at least 50% or more on a frequent basis.
This job may be eligible for relocation benefits.
This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
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We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
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