Field Engineer 1- Indianapolis, IN/Dayton, OH - PCS

Job Description SummaryThe Field Service Engineer will be responsible for meeting the daily service repair needs of the customer equipment and driving customer satisfaction through Service Excellence. Networking/Monitoring/Anesthesia

Job DescriptionResponsibilities:

• Working with experienced field engineers on basic troubleshooting, installation, maintenance and service repair needs on designated equipment.

• Completing Preventative Maintenance and Functional Management Inspections.

• Ordering and managing repair parts cycle times.

• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.

• Learning to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

• Maintaining tools and test equipment properly and ensuring they are calibrated.

• Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.

• Working with experienced field engineers on managing vendors] service delivery processes in compliance with GE Healthcare policies.

• Learning to utilize the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.

• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.

• Ability to answer service calls independently without assistance within 1 year of employment.

Qualifications/Requirements:

• Associates degree in either Electrical Engineer, Engineering with a heavy focus in Electrical, or Biomedical Engineering Technology; or pursuing a bachelors degree with at least 3 years toward the program; or a High School Diploma/GED and 3 years of military experience in electronics, heavy mechanical repair or biomedical; or a High School Diploma/GED and 4 years or more of experience servicing electronic equipment Preferred.

• IT experience and customer skills.

• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner

• Experience as a GEHC field service intern

• Change agent and process oriented.

• Ability to show self-initiative and motivation.

• Experience interfacing with both internal team members and external customers as part of a solution based service process.

• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.

• Experience troubleshooting and responding to customer concerns.

• GPA of 2.75 or higher

• Six Sigma trained/certified

#LI-PA1

#Remote

Additional Information

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.