Field Customer Experience Specialist

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS!

1000 Weis Remote Road

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES
The associate is responsible for the functions below, in addition to other duties as assigned:
•    Partner with Regional/District Operations Leadership to drive an exceptional customer experience at Weis Markets and achieve goals. 
•    Proactively identify district customer experience and front end opportunities and create/execute plans for improvement. 
•    Analyze, identify and report customer experience opportunities and front end needs and provide direction to positively impact performance within the districts assigned.
•    Facilitate customer experience and front end training programs.      
•    Partner with HR to oversee talent development and training program for Customer Experience and Assistant Customer Experience Managers.
•    Responsible for district front end operational efficiencies and P&L categories relating to front end expense.
•    Develop, promote, drive and report on customer experience and front end efficiency contests.
•    Complete store visits designed to reinforce customer experience standards and behaviors and drive front end efficiencies through reinforcement of company standards.
•    Ensure store compliance for AMLC program.  
•    Responsible for assigned company-wide initiatives and projects. 
 

Weis Markets is an Equal Opportunity Employer:  Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.