Field Consultant I

Job Description:

The Consultant will work on project teams implementing Vertex’s Cloud and On-Premise products with host applications such as Workday, NetSuite, Coupa, SAP Ariba, and other strategic partner applications, and the implementation of Vertex’s tax technology solutions. 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Collaborate with experienced Senior Consultants on implementation projects while executing on the client’s statement of work (SOW).
• Assists with all phases of Vertex projects, including review and analysis of client requirements, solution design and build, testing, and providing client support as needed.
• An individual contributor who works on problems of limited to moderate scope.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. 
• Will initially depend on others for instruction, guidance, and direction, and/or has a specified work structure. 
• As experience grows, exercises independence and judgment in the completion of familiar tasks and seeks guidance when needed.
• May introduce new approaches within the area of expertise.
• Builds stable working relationships within the workgroup as well as with internal and/or external customers.
• Lead or participate in other projects or duties as assigned.
• Travel approximately 10-50 %.
• May work remotely occasionally.

SUPERVISORY RESPONSIBILITIES

•                 None

KNOWLEDGE, SKILLS AND ABILITIES:

• Familiar with software and software implementation.
• Familiar with industry terminology such as Cloud Computing, SaaS, Implementation and so on. 
• Ability to demonstrate and possess analytical, presentation, troubleshooting, and design skills. 
• Strong communication and interpersonal skills. 
• Experience with MS Office (PowerPoint, Word, Excel, etc.)
• Ability to maintain expected attendance at work and take accountability, and manage time in person, at client locations, and remotely.
• Willingness to work overtime, holidays, and weekends based on business needs.

EDUCATION and TRAINING:

• Recent graduate of an accredited university with a Bachelor’s Degree in Accounting, Computer Science, or related discipline.
• 1+ years of relevant experience preferred, but not required
• Open to early-career candidates, including recent graduates (Some experience (internships, coursework, or volunteer work) is a plus
• Entry-level role with training provided

Essential Job Results applicable to all positions at Vertex:

• Contribute to customer satisfaction by consistently meeting and/or exceeding expectations and commitments to both internal and external customers; by solving customer problems quickly and effectively while demonstrating good interpersonal skills; and by seeking ways to improve the value of Vertex products and services.
• Contribute to a highly productive work environment by striving for excellence through exceeding expectations; following and/or improving on established work procedures and methodology; responding to information flow promptly; and acting on performance improvement opportunities where available.
• Foster effective communication and work relationships by practicing active listening skills to first understand others and effectively communicate the same. 
• Embrace continuous improvement by proposing new and/or better ways of doing things; supporting the creative and innovative ideas of others; seeking to enhance the core competencies of Vertex wherever possible; and by being receptive and willing to change.
• Promote the fiscal and operational vitality of Vertex by demonstrating an awareness, understanding and fulfillment of the stewardship responsibility which all employees have for the sound use and preservation of the resources, tools and equipment made available to them; and by demonstrating an understanding of, and adherence to, all Vertex Corporate Policies, Procedures and Guidelines.

Other Qualifications
The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners.

• Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback.
• Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule – better is the enemy of done. Don’t spend hours when minutes are enough.
• Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.
• Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes.
• Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you’re unsure, ask. Demonstrate unwavering support for decisions.

COMMENTS:

The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.