Field Auditor - Oyo

About M-KOPA

M-KOPA is a financial technology company protecting financial access for 7 million customers across Africa. We've unlocked $2+ billion in credit for people who'd never accessed formal financial services. We've contributed $45 million in taxes to African economies, assembled 2 million smartphones in Kenya, and financed 4,000+ e-motorbikes - saving riders an average of $5.62 daily.

We're deliberately scaling our retail audit infrastructure across Nigeria and beyond. We need auditors who understand that maintaining shop standards here means protecting something different: customers building trust in a system designed for their economic empowerment.

Role Overview

As Field Auditor in Nigeria, you'll establish and lead retail performance management systems, auditing shops across our network for customer care, sales support, shop management, and stock management. You'll perform physical inventory counts, analyze stock variances, conduct compliance checks on branding, record-keeping, and adherence to M-KOPA best practices. You'll prepare detailed audit reports, identify improvement opportunities, and escalate suspicious activities. This role directly protects the integrity of the retail experience for 7 million customers accessing financial services.

What You'll Do

• Set up and lead retail audit processes across Nigeria's M-KOPA outlets. Perform physical inventory counts and reconcile stock variances across all locations.

• Analyze audit results to monitor service performance and identify improvement opportunities.

• Accurately score shops using established audit processes.

• Investigate stock variances with warehouse and allocation teams, providing feedback and solutions.

• Conduct compliance checks on branding, record-keeping, process adherence, and stock security.

• Prepare detailed audit reports and communicate findings to shop teams. Escalate suspicious or fraudulent activities immediately.

• Provide field support to resolve operational issues as they arise.

What You'll Need

• Minimum 2-3 years of demonstrable experience in stock management and operations auditing—you've conducted retail audits, analyzed inventory variances, and managed compliance checks in similar environments.

• Bachelor's degree in any field—what matters is your audit expertise and operational acumen.

• Proficiency in Microsoft Office—Excel and Word proficiency essential for data analysis and report preparation.

• Detail-oriented with strong organizational skills—you catch inconsistencies others miss, manage overlapping timelines effectively, and create clear schedules and task management systems.

• Strong communication—clear, professional communication via email, phone, and in person with diverse stakeholders.

• Self-directed and compliant—you work independently without micromanagement, demonstrate exceptional work ethic, and maintain strict adherence to company anti-bribery and corruption policies.

The Reality

This role requires precision under pressure. You'll work with tight deadlines, manage multiple audit schedules simultaneously, and navigate field contexts across Nigeria. You'll balance detailed documentation with field problem-solving. You'll operate independently, often in retail environments with competing demands.

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 6 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. 

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.