External Response Lead

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
The Role
The External Response Leader- First Line Risk Management reports into the First Line Risk- External Response Team. This role will be charged with working cross functionally with a myriad group of business stakeholders and external partners. You will be responsible for managing external response related deliverables and projects to ensure Block provides adequate and timely responses to our bank partners for our Square product offerings. The work you will be responsible for will be highly visible to internal and external stakeholders, and this work will involve enterprise-wide compliance and risk matters. Timely and quality execution of deliverables is a top priority for this role. You will be an individual experienced in project management and with sufficient regulatory (consumer banking and payments) compliance subject matter expertise to drive meaningful solutions. This role is an individual contributor role that requires strong stakeholder engagement.
You Will

• Be a necessary partner across Legal, Compliance, Product, Operations, Data Science, and Bank Partnerships teams to support first line risk and regulatory response programs.
• Manage bank partnership projects and external response deliverables with accuracy.
• Be the First Line Risk Business Partner for program management activities tied to banking partnerships. Assess risk when making decisions, ensuring alignment with laws, regulations, and internal policies.
• Maintain high-quality documentation and work papers for audits, remediation, and reporting activities.
• Present clear, tailored project updates for leadership and partner committees.
• Foster collaboration across teams and build relationships with all partners.

You Have

• 5+ years of experience in regulatory compliance, risk management, or program management in financial services or FinTech.
• Experience with Consumer Banking or Financial Technology transformation and change management.
• Experience translating regulatory requirements into operational processes and documentation. Experience working with U.S. federal and state regulators, including knowledge of:
• Take ownership and navigate the unknown.

Technologies We Use and Teach

• Bachelor's degree in law, business administration, finance, or a related field; or CRCM, PMP certification.
• Master's degree, Juris doctorate, regulatory compliance or operational risk management experience in financial institutions, preferably with direct experience in consumer banking compliance, or in a financial institution under regulatory supervision.
• Direct experience in the consumer financial protection space with customer remediation activities.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$122,900 - $184,300 USD
Zone B:
$114,200 - $171,400 USD
Zone C:
$108,200 - $162,200 USD
Zone D:
$98,300 - $147,500 USD
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us at [email protected] with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.