Experience Owner

Job Requisition ID: 91864
Location Designation: Fully Remote
Group Benefit Solutions deliverscomprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life's legacy of beingthere when we're needed most. Here, you'll design, implement, and support these solutions directly impacting employees' lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.
Role Overview:
New York Life Group Benefit Solutions (GBS) is seeking a detail-oriented and collaborative Technical Business Analyst to serve as a strategic liaison between business stakeholders and technology teams. This role ensures that technology initiatives align with operational goals and user needs through the clear definition of requirements, effective communication, and proactive project support.
What You'll Do:

• Gather, document, and validate business and system requirements across multiple initiatives.
• Ensure clarity and consistency in specifications that support efficient system implementation.
• Evaluate system defects and coordinate temporary workarounds and long-term solutions.

Business-IT Collaboration

• Act as a translator between business leadership and IT teams to ensure mutual understanding and alignment.
• Participate in Agile ceremonies (PI Planning, Demos, Backlog Refinement, etc.) to represent business priorities.

Project Execution & Testing

• Support product managers in writing epics and user stories based on business feedback.
• Define test strategies, scenarios, and data requirements.
• Lead system readiness efforts, including solution demos and training support.

Capability & Strategy Alignment

• Work closely with capability leads and steering committees to translate directives into actionable business increments.
• Drive prioritization, sequencing, and backlog refinement aligned with strategic goals.

Process Optimization

• Identify and implement improvements in process-technology integration.
• Support creation of SOPs, training materials, and business readiness documentation.
• Utilize data-driven insights to recommend process enhancements, driving efficiency and sustainable improvement in reporting and analytics.

Project and Operational Oversight:

• Oversee major projects and process changes within the Service organization, ensuring alignment with business needs and timelines.
• Monitor operational metrics and implement controls to ensure accuracy and consistency in data reporting.

What you'll bring:

• 5+ years of experience as a technical business analyst or in a systems-oriented role.
• Proven ability to define requirements, write user stories, and support agile delivery cycles.
• Experience working in cross-functional teams with business and technical stakeholders.

Technical Skills:

• Familiarity with SDLC, Agile frameworks, and tools such as Jira and Confluence.
• Strong understanding of user experience principles and process mapping techniques.
• Ability to identify test scenarios, manage data requirements, and support implementation planning.

It is recommended that all qualified candidates apply to this posting as soon as possible. Residents of Colorado are hereby notified that the deadline to apply is two weeks from the Posting Date listed above.
Pay Transparency
Salary range: $95,000-$125,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location.In addition to base salary, employees may also be eligible to participate in an incentive program.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Diversity Promise
We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Job Requisition ID: 91864
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