Experience Design Manager, Commerce

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
The Commerce Design Team
The Commerce team is looking for an experienced and passionate Design Manager to own and drive a mix of external and internal billing and sales experiences that are critical to the success of Atlassian at scale. As a manager in an organization consisting of multiple teams across Australia and India, they will work with cross-functional partners, over a broad range of products and surfaces, improving our products and reducing friction for Admin and Sales teams alike. This person will bring exceptional design, strategy, communication and people management skills.
As a manager, you will lead a talented team of designers and set a high bar for craft to ensure the team delivers intuitive and delightful experiences. As a leader, you will be a foundational member of the Commerce leadership team, codifying the user-centred vision, strategy, and roadmap for the team, alongside product and engineering leadership. You embody strong operational and communication skills that guide the team in building great products anchored in real user needs. You'll be expected to utilize your full range of people management skills, product strategy, product design, interaction design and visual design skills. You will define best practices, design for challenges both big and small, and lay the foundations for our products for years to come.
Strategy owner & influencer with strong product sense:

• With Product & Engineering leadership, define and own user-centered strategy and design execution of teams
• Proactively identify new problems and opportunities for the team that are rooted in user problems, working intimately with user research and data to propose paths forward
• Drive bold, innovative conceptual ideas and turn them into useful and valuable products for our billions of users.
• Partner with PM and ENG teams to help shape our strategy and to bring a user centric approach to implementing for both prospective customers and enterprise customers
• Partner with PM and ENG to have a working understanding of technical systems in order to creatively scope prioritization & trade-offs

People manager:

• Manage a talented team of product and content designers that consistently raises the craft bar on projects and remains well-balanced across a range of design skill sets.
• Responsible for overall team performance and health, resource allocation, project prioritization, and building an environment of high quality design.
• Oversee complex design initiatives spanning multiple work streams, maintaining a high-quality standard and removing blockers to ensure timely delivery.
• Provide strategic, visual and systems-oriented feedback for end-to-end flows and experiences to ensure we and our customers reach our goals.

Organizational leader:

• Work alongside the broader Design leadership team to craft our teams' culture, processes, and tools and ensure we're building toward a connected vision and product experience
• Contribute to strategic decisions around the future direction of Data Experiences
• Develop and maintain strong relationships with stakeholders across the Atlassian product portfolio to drive alignment and support for design initiatives.

• You have demonstrable understanding of, and designing for, highly complex platforms - and preferably for financial services, billing or sales organizations - at an enterprise level.
• You have 6-8+ years of experience in Product Design and a minimum of 3+ years experience of directly managing Product Designers
• You have expertise and a background in design leadership roles for organizations that have shipped software to users, partnering closely with Product and Engineering
• You have experience in people development and up-leveling design craft - you have what it takes to grow and empower an incredible design team
• You have experience leading a diverse team in a rapid growth environment. Huge plus if you've worked with distant teammates and understand the communication patterns of working with highly distributed teams
• You're an excellent communicator, both written and verbal, and you're comfortable managing high-stakes communications with leadership
• You embody a learning and growth mindset: Our team size and our design process will evolve and change many times over the next few years. We strive to continuously improve and integrate what we learn - from our work and with each other
• You lead with empathy and resilience: empathy for our customers, to build a product and a service they'll love. Empathy for our coworkers, to build a workplace we'll love. Resilience to be able to take feedback from anywhere, consider it gracefully, and fold it into your thinking and your work.

Preferred Qualifications:

• Demonstrable experience working on financial services, billing or sales organizations
• Experience with delivering 0-1 products from concept stages to launch, bringing bold ideas to life
• Experience working on large scale, complex, ambiguous projects across multiple teams
• Experience managing support for multiple product teams at one time
• Experience with high velocity experimentation