Executive Director, Operational Excellence

Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.

About the role

We are looking for Executive Director, Operational Excellence at Trustmark.

Key Accountabilities:

• Define and lead the Operational Excellence strategy for Trustmark Voluntary Benefits.

• Drive cross-functional process improvement across claims, enrollment, billing, and service.

• Establish enterprise operational metrics, dashboards, and management routines

• Enable transformation initiatives through disciplined execution and change management.

• Partner with Risk and Compliance to embed controls while improving efficiency.

• Build and lead a high-performing Operational Excellence team.

• Other duties as assigned.

Minimum Requirements:

• Bachelor’s Degree and 12+ years of related experience OR  High School Diploma or GED with 14+ years of related experience.

• Strong knowledge of Lean, continuous improvement, and performance management.

• Proven success leading operational improvements in regulated environments.

• Experience working closely with executive leadership.

Preferred:

• Advanced degree in area of specialization.

The compensation range for this role is (based on the corporate location in Lake Forest, Illinois):

The final salary offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. This position may also be eligible for bonus. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive salary within the market.

Brand: Trustmark

Trustmark is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business.  We are an equal opportunity employer, including disability and protected veteran status.