EverPro - Technical Support Specialist (Remote, Ontario)

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/

We are looking for a Technical Support Specialist to focus on our Fieldpoint product. Fieldpoint is a developer of field service software. Our specialized integration with CRM, ERP and accounting systems provide our customers with enterprise visibility while streamlining sales and service operations. With over 25 years of experience, hundreds of valued customers in several verticals, and a solid network of reselling partners, Fieldpoint enables service organizations to run leaner, smarter and more profitably.

In this role, you will use your strong technical skills and business application knowledge to analyze and resolve customer reported issues and requests.  You will assist with basic problems, and work with developers and consultants on more complex issues. You will interact directly with customers by phone, email or web conference when more detailed information is needed, and to communicate solutions. 

Responsibilities:

• Diagnose and troubleshoot customer support requests

• Triage application and system errors and escalate as needed

• Assist other support specialists with related tasks

• Document customer interactions

• Communicate status, issues, and impacts with relevant client and process owners.

Skills and Experience needed for success in this role:

• 1+ years experience in customer support or related role

• Experience with supporting web and mobile based business application software

• Proficiency in SQL, Microsoft SQL Server 

• Familiar with web programming languages and C#

• Experience with Visual Studio an asset

• Excellent verbal and written communication, and strong teamwork skills

• Strong analytical and troubleshooting skills

• Passion for helping customers succeed and achieve their business goals.

Where:
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in Ontario – if you’re close to one of our GTA offices, we can set you up in-office or you can work 100% remotely.  Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits & Perks:

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid

• Robust wellness benefits, including an annual wellness stipend

• 3 weeks of vacation to start, a paid volunteer day of your choosing, plus 2 floating holidays to celebrate anything of significance to you 

• Employee Stock Purchase Program

• Registered Retirement Savings Plan (RRSP) with 4% company match 

Compensation: The target base compensation for this position is $65,000k - 85,000k CAD per year in most Canadian locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.