EverPro - Product Manager

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/

We are looking for a Product Manager to focus on Service Fusion, one of our EverPro products. Service Fusion is an easy-to-use field service management software that helps contractors and home services professionals manage leads and estimates, schedule and dispatch jobs, generate invoices, and collect payments from anywhere. Mobile applications for iOS and Android allow technicians to take Service Fusion on the go, and seamless integrations with applications like QuickBooks, Stripe, and more provide all the tools you need in one place.

We are seeking a collaborative and data-driven Product Manager to join our small, focused team and drive roadmap execution and product outcomes. The ideal candidate will work closely with the Service Fusion team, identifying and delivering enhancements that increase customer adoption, engagement, retention, and payments utilization.

• Develop and maintain a clear product roadmap that aligns with company goals and customer needs.

• Analyze customer data, market trends, and competitor actions to inform product strategy and prioritization.

• Translate problems into well-scoped requirements (PRDs, user stories) and partner with engineering and design to deliver high-quality releases.

• Design and execute usability tests and lightweight experiments to validate hypotheses and optimize user experience.

• Collaborate cross-functionally with marketing, support, sales, and operations to ensure successful launches and effective enablement.

• Optimize user onboarding and core workflows to improve initial customer experience and reduce time to value.

• Track and report product performance against KPIs; iterate quickly based on insights and feedback.

• 5+ years of experience in product management within the SaaS industry.

• Demonstrated success shipping features and improving user experience through iterative development.

• Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.

• Experience conducting market research and competitor analysis to identify product differentiation opportunities.

• Familiarity with Agile methodologies and experience working in an Agile development environment.

• Proficiency with analytics tooling and experimentation/usability testing methods.

• Excellent communication and presentation skills, with the ability to articulate strategies clearly to stakeholders.

• Comfort with calculated risks and rapid iteration, with appreciation for exploring areas with asymmetric upside.

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States or Canada – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid

• Robust health and wellness benefits, including an annual wellness stipend

• 401k or RRSP with company match

• Annual wellness stipend

• Flexible and generous paid time off

• Employee Stock Purchase Program

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid

• Robust wellness benefits, including an annual wellness stipend

• 3 weeks of vacation to start, a paid volunteer day of your choosing, plus 2 floating holidays

• Employee Stock Purchase Program

• Registered Retirement Savings Plan (RRSP) with 4% company match

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid

• Robust health and wellness benefits, including an annual wellness stipend

• 401k with up to a 4% match and immediate vesting

• Flexible and generous FTO time-off

• Employee Stock Purchase Program

• Student Loan Repayment Program