Events & Partnerships Manager

Opus is the leading AI-powered training operations platform for the service industry. We're a team of industry veterans and tech operators building a world where every frontline worker has a good job.

We're embedded in a tight community of industry conferences and events, L&D/operations consultants, and technology vendors. We show up in that world intentionally — and we need someone to own it.

You'll run our conference and event program end-to-end, build a partner program with the consultants and advisors who influence our buyers, and co-create activations that people actually remember.

You'll work with strong raw material:

• A brand people respect and customers who love us

• A track record of authentic co-marketing — like our joint research study with CHART that produced the Hospitality Training 360 Report

• A growing conference presence across restaurant, hospitality, and service industry

• A team that invests in showing up well — the right venue, the right invite, the right follow-up

Some of this is a strong foundation to optimize — our conference presence is established and growing. Some of it is newer territory to build from the ground up, such as partner co-marketing and referral motion.

If you thrive in both modes — sharpening what works and building what doesn't exist yet — this role will feel like home.

• Own end-to-end logistics for every conference and event Opus attends or hosts

• Attend select events as the face of Opus, building relationships in the room

• Identify and activate L&D consultants, ops advisors, and franchise consultants as referral partners

• Own outreach, onboarding, and ongoing relationship management across the partner ecosystem

• Keep a current picture of the partner ecosystem — who's engaged, who's not, and what's next

• Co-create activations with partners (dinners, breakfasts, webinars) that serve mutual goals and feel intentional

Must Have:

• Field sales, SDR, door-to-door, or fundraising experience — you've initiated cold and followed through

• Evidence you've built something relational from scratch — a program, a club, a business — and you can point to it

• Strong instinct for relationship-building — you remember details, follow up with context, and make people feel like they're the only one

• Creative taste — you have a point of view on what makes an event or activation memorable vs. forgettable

• Operational rigor — details don't slip, logistics don't scramble

• 3–5 years of relevant experience; you've outgrown your current role and want real ownership

Nice to Have:

• Background in L&D, restaurant, hospitality, or franchise

• Experience attending or staffing industry conferences

• Familiarity with tools like Luma/Zoom, Notion, and CRM

First 90 Days:

• Event logistics are fully owned — zero exceptions, nothing falling on others

• Top 20 referral partner targets identified and first outreach underway

• First co-created partner activation in motion

Within First Year:

• Event excellence: conference and partner event calendar owned, tracked, never a scramble

• Partner pipeline attribution: referrals traceable to the program in sales pipeline

• Ecosystem presence: regular calendar of co-marketing activities with partners that are aligned to Opus business objectives

You'll help Opus grow in a space where relationships actually matter and the product earns the trust you're asking people to extend.

This is a rare opportunity to own a function, develop real partnerships, and shape how Opus shows up in an industry we care deeply about.