Conference Services Manager

About Langham Hospitality Group
A wholly owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
Located in Washington DC, Eaton is more than just a hotel, it is a welcoming and inclusive cultural hub for kindred spirits, locals, and travelers alike, to convene, collaborate, and create.

POSITION OVERVIEW.

As the Conference Services Manager, you will be responsible for managing, coordinating, and executing group events turned over by the Sales Department. In addition, you will also monitor all contractual agreements pertaining to guest room blocks, meeting space, food and beverage requirements and special concessions, produce and distribute convention resumes and BEOs, and accurately forecast group rooms and food and beverage revenues. In this position, you will serve as a liaison between the client and various hotel departments while effectively communicating any information necessary to successfully execute the group's needs and maintaining a good client relationship. To thrive in this role, you will need a least 1-2 years of experience as a Conference Services Manager or similar role at an upscale, full-service property. Experience using programs like Microsoft Office and ISAC are a plus, too.

RESPONSIBILITIES AND DUTIES:

• Responsible for learning the hotel brand and strategy 
• Responsible for meeting with client to finalize all details and ensure the successful   execution and flow of contracted programs including but limited to: banquet event orders, all food and beverage and meeting needs, rooming lists, ground transportation, special room service needs, group resumes, master account billing, audio visual and box handling   
• Maximizes all opportunities to upsell clients during detailing process 
• Meet and greet client, oversees pre-cons and runs resume meeting with appropriate department heads 
• Communicate with team and inspect that all details are correct and represent client’s expectations of the hotel and event 
• Close out file by finalizing billing, commissions, rebates, etc. 
• Prepare and assist in collection of attrition and cancellation fees 
• Respond and complete all history requests for the hotel 
• Weekly tracking of all group room pick-ups within a 90 day period, and weekly reporting to Director of Sales and Revenue Director to maximize room blocks and layering of additional groups 
• Conduct client site inspections and promote facilities and services  
• Be aware of the overall set up and implementation of events and meetings   
• Communicate with relevant departments to ensure proper servicing of accounts  
• Perform various other duties as assigned to meet business objectives 

KNOWLEDGE & EXPERTISE:

• Ability to communicate effectively verbally and in writing 
• Excellent listening and problem-solving skills 
• Ability to exceed expectations of guests and team members 
• Negotiating Skills 
• Strong computer skills 
• Must have flexible work hours that may include evenings, weekends, and holidays