The role involves supporting clients in ETF operations, handling communications, coordinating projects, and ensuring compliance. It requires 3-5 years of ETF experience.
The Tidal Financial Group is a leading ETF investment technology platform dedicated to creating, operating, and growing ETFs. We combine expertise and innovative partnership approaches to offer comprehensive, value-generating ETF solutions.
Our platform offers best-in-class strategic guidance, product planning, trust and fund services, legal support, operations support, marketing and research, and sales and distribution services.
About the role
We are seeking a motivated professional with 3–5 years of ETF experience to join our growing team. This role will focus on supporting clients and partners by navigating operational workflows, coordinating projects, and delivering clear communication across senior executives and internal teams. The ideal candidate will be resourceful, proactive, and comfortable representing the firm in both formal and informal settings.
What you'll do
- Serve as a day-to-day Capital Markets contact for clients and partners, addressing questions on ETF operations, trading, and processes.
- Collaborate with Tidal customers, issuers, broker-dealers, and market makers to ensure smooth client support.
- Support and coordinate fund governance-related activities, including board meetings, partner updates, and compliance requirements for multiple 40' Trusts.
- Prepare presentation materials for business development, client engagements, and prospect meetings.
- Provide insights and support for ETF processes across multiple asset classes for operations and trading.
- Take ownership of impromptu and ad-hoc projects, working independently to deliver solutions on tight timelines.
- Represent trading and capital markets at client meetings, industry discussions, and partner conversations.
- Maintain awareness of compliance requirements and support internal adherence to standards.
Qualifications
- 3–5 years of experience in ETF operations, trading, or client service at an issuer, broker-dealer, trust, or market-making firm.
- Solid understanding of ETF operations (creation/redemption, trading processes, and compliance basics).
- Strong client-facing communication skills—comfortable engaging with senior executives as well as operations teams.
- Ability to translate technical/operational details into clear explanations for diverse audiences.
- Strong organizational skills with the ability to work independently and handle shifting priorities.
- A quick learner with adaptability to take on new challenges and support multiple stakeholders.
Why Join Tidal?
- Opportunity to build relationships with clients and partners across the ETF ecosystem.
- Hands-on exposure to a wide range of products and processes.
- A collaborative culture that values initiative, problem-solving, and professionalism.
- Competitive compensation and benefits package.
We are prioritizing candidates who are located within proximity to Chicago, IL; New York City, NY; Jacksonville, FL and West Palm Beach, FL.
Top Skills
Compliance
Etf Operations
Trading Processes
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