Epic Analyst

JOB SUMMARY

The Epic Analyst is responsible for the configuration, implementation, and optimization of Epic Systems to support clinical and business processes within the organization. You will work closely with healthcare providers, operational teams, and IT staff to ensure that Epic software is aligned with the organization’s goals and workflows. The Epic Analyst will be instrumental in troubleshooting, resolving system issues, and providing support and training to end-users to ensure the successful use of Epic Systems in delivering high-quality patient care.

KEY RESPONSIBILITIES

·       Configure and maintain Epic modules (e.g., EpicCare, Revenue Cycle, HIM, etc.), ensuring they are optimized for use in clinical and business workflows. Troubleshoot and resolve system issues reported by users.

·       Assist in the planning, testing, and implementation of Epic system upgrades, enhancements, and new modules. Ensure smooth transitions and minimal disruptions to daily operations.

·       Collaborate with clinical, operational, and IT teams to evaluate workflows and recommend solutions for better alignment with the Epic system. Implement system changes to align with best practices and organizational goals.

·       Provide ongoing training to end-users, ensuring they are proficient in using Epic applications. Develop and update training materials and user guides. Serve as a key point of contact for user questions and support.

·       Perform system testing to ensure that configurations and updates meet user needs and organizational requirements. Perform regular audits and assessments of system performance, processes, and data accuracy.

·       Maintain accurate documentation of system configurations, process and troubleshooting procedures. Provide regular reports on system performance, issues, and user support needs to management.

·       Act as a liaison between the Epic user community and technical teams.

QUALIFICATIONS

Required

Education: 

·       Bachelor’s degree in Computer Science, Engineering, Business, or a related field

Experience: 

·       7+ years of experience in product management, with a focus on technical products; at least 3 years in a managerial role. 

·       Proven experience in successfully launching and managing technical products in a competitive market. 

Preferred:

• MBA

COMPETENCIES

·       List 3–5 core competencies in bullet format.

·       Use short, action-oriented phrases and avoid vague terms like “good knowledge of…”  (e.g., “Strong analytical skills” instead of “Ability to analyze complex data sets and present actionable findings”, Proficiency in Microsoft Excel, including pivot tables and advanced formulas).

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Frequently required to sit. 
• Frequently required to utilize hand and finger dexterity. 
• Occasionally required to travel for meetings and conferences. 

EEO STATEMENT

Baylor Genetics is proud to be an equal opportunity employer dedicated to building an inclusive and diverse workforce. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, gender identity, veteran status, disability, genetic information, pregnancy, childbirth, or related medical conditions, or any other status protected under applicable federal, state, or local law. 

Note to Recruiters: 

We value building direct relationships with our candidates and prefer to manage our hiring process internally. While we occasionally partner with select recruitment agencies for specialized roles, we do not accept unsolicited resumes from recruiters or agencies without a written agreement executed by the authorized signatory for Baylor Genetics ("Agreement"). Any resumes submitted to Baylor Genetics in the absence of an Agreement executed by Baylor Genetics' authorized signatory will be considered the property of Baylor Genetics, and Baylor Genetics will not be obligated to pay any associated recruitment fees.