Enterprise Training Manager

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you.

Commerce, is looking for an Enterprise Training Manager. Reporting to our Manager of Training, you are a key member of a team of trainers. As such, you are responsible for the delivery and maintenance of personalized training content for both internal and external users. This role consistently interacts with our merchants, agency partners, and Commerce employees.

The ideal candidate is a talented educator and facilitator, a leader in both example and instruction, passionate about driving results and providing exceptional value to all stakeholders, and in person instruction for our merchants, partners, and Commerce employees.  By serving as an expert at explaining often complex, technical solutions in a way that connects with learners of all levels of experience, you will be instrumental to your customers’ success.

What You’ll Do

• Use expert platform and third party application knowledge to customize and deliver virtual and in person global training on the behalf of Commerce for Professional Services & Agency partners 

• Instruct our highest valued merchants on all aspects of the Commerce platform; including customized and third party solutions

• Establish and maintain excellent working relationships with all key stakeholders including account executives, solutions architects, account managers and implementation project managers to provide a seamless transition into pre-launch training sessions

• Work with external stakeholders including client partners, project managers, developers, technical partners and executives in Enterprise organizations

• Conduct detailed scoping calls with merchants to understand their business objectives and functional requirements in order to provide expert recommendations for their personalized training needs

• Collaborate with external and internal stakeholders before, during and after learning sessions to ensure seamless communication, managing the scheduling and administration of the training

• Managing training action plans with enterprise merchants, agency partners, Professional Services, and sales before, during, and after learning sessions

• Act as a subject matter expert with external and internal training materials, staying updated on upcoming product changes and communicating necessary amendments and/or revisions, including scripting and storyboarding eLearning and video projects

• Develop and maintain a thorough understanding of the Commerce platform features, third party ecosystem, as well as benefits and differentiators

• Continuously discover and implement new learning techniques and industry best practices to maximize efficiency and drive learning through engaging, instructive, and professional training.

• Handle other supervisory and reporting tasks as assigned

Who You Are

• 3-5 years combined experience in SaaS platforms; ideally with a focus in one or more of the following areas: product training and software development (strongly preferred), customer service, content creation, or instructional design

• Bachelor’s degree in Education, Instructional Design and Technology, Computer Science, Information Systems, or a related discipline preferred. An equivalent combination of education and work experience may be taken into consideration in lieu of a degree

• Firm understanding of the ecommerce ecosystem and the associated partners and players within

• Passion for creating and delivering training content that utilizes cutting-edge adult learning theory methodologies and best practices

• Exceptional verbal and written communication skills, particularly with regard to accuracy, timeliness, persuasiveness, collaboration across a global, matrixed organizations, and adapting and scaling training initiatives to large groups across multiple locations

• Confidence and courage to work with all internal and external stakeholders; from C-Suite to individual contributor

• Excellent organizational skills (i.e. particularly with regard to managing your projects and time independently in ambiguous and/or rapidly changing environments)

• Ability to work independently and use critical-thinking skills to develop solutions and make sound decisions

• Ability to work with and coordinate demands from multiple internal stakeholders in a fast-paced, dynamic environment

• Ability to learn quickly and become a subject matter expert on concepts, technology, and learning techniques

• Willingness to travel (up to 50%) - Globally

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(Pay Transparency Range: $51,000-$85,000)
 

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.

Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/

Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.
Be advised:
Commerce does not offer jobs to individuals who do not go through our formal hiring process.
Commerce will never:

• require payment of recruitment fees from candidates;

• request personally identifiable information through unsanctioned websites or applications;

• attempt to solicit money from you as part of the hiring process or as part of an employment offer;

• solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.