Enterprise Marketing Success Manager

At Moxie, we empower ambitious aesthetic entrepreneurs to build profitable, independent practices—without burnout, overwhelm, or guesswork. In just a few years, we’ve grown from an idea to a global, remote-first team of more than 140 people, supporting hundreds of practices nationwide.

Our purpose is simple: to unlock sustainable success for aesthetic entrepreneurs, at every stage of their journey.

We’re looking for a Enterprise Marketing Success Manager to own delivery and retention for Moxie’s Enterprise customers — our most sophisticated MedSpa partners who expect agency-level execution at scale.

In this role, you’ll manage a large portfolio of Enterprise accounts end to end: from onboarding through ongoing support, renewals, and expansion. You’ll act as a trusted advisor to business owners, control complex delivery across multiple marketing services, and ensure clients feel confident, supported, and excited about their growth with Moxie.

This is a player-coach role. You’ll directly manage client relationships while leading and developing a small team of coordinators who support delivery. You won’t just run a playbook — you’ll help build it, setting the standards that allow Moxie to scale high-quality marketing delivery across hundreds of Enterprise accounts.

• Own Enterprise account delivery: Manage 40–50+ Enterprise MedSpa accounts across onboarding, active campaigns, renewals, and expansion with consistently high satisfaction and retention.

• Practice consultative account management: Diagnose client needs, recommend solutions confidently, and drive action on approvals, assets, and timelines — including saying no to scope creep while keeping clients satisfied.

• Coordinate specialist teams: Lead delivery across Meta ads, websites, SEO, CRM, and other services by preparing specialists, managing dependencies, and resolving issues before they impact clients.

• Run high-quality delivery cycles: Execute and refine Moxie’s MAAP onboarding and ongoing support workflows, improving speed, clarity, and outcomes as you scale.

• Lead Growth Sprints & expansions: Scope and deliver mid-cycle growth initiatives (new services, channels, campaigns) while setting realistic expectations and protecting delivery quality.

• Manage and develop a team: Coach and lead 2–4 coordinators who handle routine execution, gradually enabling them to own more while you focus on strategic accounts and complex situations.

• Drive retention and renewals: Proactively manage renewals through regular account reviews, performance recaps, and clear recommendations tied to business outcomes.

• Build scalable standards: Help define delivery best practices, communication cadences, escalation paths, and account management playbooks that scale beyond your own portfolio.

• 3–5+ years managing high-volume client portfolios (30–50+ accounts) in marketing agencies, aesthetics, wellness, or professional services.

• Proven ability to control client conversations — redirecting unproductive requests, simplifying complexity, and confidently saying no when needed.

• Strong experience coordinating cross-functional or specialist teams that don’t directly report to you.

• Comfort operating as a player-coach, balancing hands-on delivery with developing junior team members.

• Fluency in marketing fundamentals (Meta ads, websites, SEO, CRM) — you don’t need to execute, but you must coordinate experts effectively.

• Experience using project management tools (Monday.com, Asana, ClickUp, etc.) to run large portfolios with clarity and accountability.

• Strong business instincts and communication skills, especially with owner-operators who care about revenue, growth, and real-world outcomes.

• Curiosity and comfort using AI-assisted tools and modern workflows to operate more efficiently at scale.

Experience with MedSpa marketing or similar local service businesses is a plus, but not required.

Above all, we’re in this to empower small business owners to own and grow their businesses. If you succeed, MedSpas will remain an opportunity for independent owner-operators instead of being dominated by a few large chains. If that speaks to you, speak to us.

This is a rare chance to be a founding member of Moxie’s Enterprise Marketing Success Team. You’ll inherit strong foundations — workflows, onboarding frameworks, and specialist partnerships — but you’ll help shape how delivery actually works at scale.

You’ll have the opportunity to:

• Own and grow a high-impact Enterprise book of business

• Build delivery standards that scale beyond your own accounts

• Develop and lead a team as the function grows

• Work closely with Product, Customer Success, and company leadership

• Build a long-term career path while helping define the team around you

Competitive compensation, equity, and generous health, dental, and vision benefits included.

At Moxie, we believe in creating a workplace where everyone feels valued, trusted, and included. Our team lives by our values: act as owners, give more than we take, move with speed and care, and simplify and learn every day.

We welcome people of all backgrounds, experiences, and perspectives to apply. If you require any accommodations to fully participate in the interview process, please let us know, we’re happy to assist.