Enterprise Manager, Client Success

Role Summary: 

This is one of the most critical leadership roles at OfficeSpace. 

As Enterprise Client Success Team Manager, you own the success, growth, and longevity of our most complex and strategic customers. You lead senior Client Success Managers, personally steward high-stakes enterprise relationships, and sit at the center of large-scale digital workplace transformations. 

You don’t just manage accounts—you shape outcomes. You influence renewals, expansion, product direction, and how Client Success itself evolves in an AI-driven world. 

This role is built for an enterprise leader who thrives in complexity, commands trust in the room, and sees AI as a force multiplier—not a threat. 

What You’ll Do: 

• Lead and develop a high-performing Enterprise Client Success team—setting the standard for executive presence, strategic thinking, and commercial ownership. 

• Personally own and oversee OfficeSpace’s most complex, high-revenue, and highest-risk enterprise accounts. 

• Act as the senior escalation point for enterprise customers—resolving critical issues, navigating ambiguity, and protecting long-term relationships. 

• Partner with enterprise clients on large-scale digital workplace transformations, change management, and multi-year platform adoption. 

• Drive commercial outcomes—leading renewal strategy, expansion motions, and revenue forecasting in partnership with Sales and Finance. 

• Represent OfficeSpace on-site with enterprise customers—executive business reviews, strategic planning sessions, and key stakeholder meetings. 

• Host and lead executive-facing webinars, customer councils, and thought leadership sessions. 

• Use AI-powered insights to proactively identify churn risk, expansion opportunities, and operational blind spots across your portfolio. 

• Redesign how Enterprise Client Success operates—agentifying workflows, automating low-leverage work, and elevating human judgment where it matters most. 

• Influence product roadmap and go-to-market strategy by translating enterprise customer signal into clear, prioritized action. 

• Build a culture of accountability, innovation, and trust—hiring, coaching, and developing future CS leaders. 

What You Bring: 

• 5+ years of Client Success or Account Management experience, with direct ownership of enterprise SaaS accounts. 

• Proven experience leading large, complex customer relationships with multiple stakeholders and executive sponsors. 

• Strong track record of commercial renewals, expansions, and revenue retention in enterprise environments. 

• Demonstrated success leading or supporting large-scale digital or workplace transformations. 

• Experience managing and developing senior Client Success Managers. 

• Executive-level communication skills—you can lead a boardroom, not just a status call. 

• High comfort with on-site customer engagement, travel, and strategic facilitation. 

• Data-driven and technically fluent, with experience using CRM and CS platforms (Salesforce and Gainsight strongly preferred). 

• Deep curiosity and conviction around AI—experience leveraging automation, analytics, and AI agents to fundamentally improve how Client Success operates. 

• Ownership mindset. You take responsibility for outcomes, not just activities.