Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact.
Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead.
Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home.
Learn more about us on our company page.
Where we Work
Udemy is headquartered in San Francisco with other global offices in Australia, India, Ireland, Mexico, Türkiye and other US locations (Denver and Austin). This is an in-office position, requiring three days a week (Tuesday, Wednesday, Thursday) in the office and flexibility on Mondays and Fridays.
About your Skills
Critical Thinking - Your curiosity drives you to uncover core issues, enabling you to provide true solutions rather than surface-level fixes. You analyze and evaluate information objectively, consider multiple perspectives, and make reasoned judgments, demonstrating adaptability and a growth mindset in the face of change.
Problem-solving - Your problem-solving prowess is evident in your ability to tackle challenges head-on. You don't shy away from obstacles; instead, you deconstruct them into manageable parts and methodically develop effective solutions. Your analytical nature allows you to navigate complexity with ease, ensuring that every problem is met with a well-considered response.
Strategic Planning - Your strategic planning skills are a testament to your foresight and organizational acumen. You excel in crafting detailed plans and roadmaps that align with organizational objectives. By anticipating future trends and potential hurdles, you ensure that your strategies are not only aligned with the overall vision but are also adaptable to changing circumstances.
Leadership - Your leadership capabilities shine through in your ability to inspire and motivate those around you. You foster a collaborative environment where teamwork thrives, and you align your team towards a shared strategic vision. Your influence extends beyond direction; you cultivate an atmosphere of trust and mutual respect, driving collective success.
Business Acumen - Your business acumen reflects a deep understanding of how companies operate and thrive. You possess an intricate knowledge of financial, operational, and marketing aspects, allowing you to make informed decisions that drive success. Your awareness of market trends and the competitive landscape positions you as a strategic thinker who navigates the business environment with confidence.
About this role
We are looking for an Enterprise Customer Success Manager to partner with our mid sized business customers post-sale to drive adoption and ensure customer growth and retention. As an Enterprise Customer Success Manager, you will work closely with customers to execute learning strategies and drive product adoption to help our customers achieve their most important business outcomes. Managing a portfolio of up to 30 accounts, you’ll provide high-touch support to your largest customers and focus on improving account health and mitigation risk across your book of business.
What you'll be doing:
Manage a portfolio of up to 30 accounts with a mix of high-touch and digital touch across your book of business.
Launch and train new customers, ensuring smooth onboarding and platform adoption.
Create and implement internal promotion programs within customer organizations to drive awareness and usage.
Build and maintain executive-level relationships as a trusted advisor.
Provide expert consultation and work with customers to develop their internal learning strategy to achieve their customers’ most important business outcomes.
Identify expansion opportunities and risk across your accounts to ensure high retention rates.
What you’ll have
4-5+ years of B2B SaaS customer success, account management, consulting and/or sales experience
Experience driving toward a revenue or renewal target and working with mid-market and enterprise level accounts
Experience working with HR/L&D customers would be a plus, but not required
Ability to travel up to 30% to facilitate in-person Partnership Planning Workshops, Executive Business Reviews, strategic planning meetings, or customer events.
Posting Date: February 10th, 2025
Application Window: We anticipate the application window will be open until February 27th, 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.
#LI-KC2At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for equity.
You’ll grow here.
Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.
AI is real here.
We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways.
You’ll own your work.
We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact.
You’ll build with others.
We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.
You’ll see your impact.
What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs?
Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together.
Our Benefits Start with UOur benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.
Information regarding data privacy is available within the Udemy Careers Privacy Notice.
Udemy Denver, Colorado, USA Office
We are located in the LoDo neighborhood, with access to Union Station, Milk Market and Coors Field.
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