Bridgestone Americas Logo

Bridgestone Americas

Enterprise Customer Success Manager

Posted 4 Days Ago
In-Office or Remote
2 Locations
55K-63K Annually
Junior
In-Office or Remote
2 Locations
55K-63K Annually
Junior
The Enterprise Customer Success Manager will manage enterprise accounts, resolve client issues, identify risks, and enhance customer satisfaction.
The summary above was generated by AI
Azuga Company Overview

Azuga, a Bridgestone Company, is a mission-driven team committed to remaining the fastest growing enterprise fleet management mobility solution in the industry. With vehicle GPS fleet tracking, safety camera solutions, driver safety and vehicle diagnostics for small business and enterprise fleets, our fleet management system, and therefore our teams, are helping fleet managers and drivers make smarter decisions when it comes to vehicle maintenance, cost-savings and safety.

 

We are a group of builders and doers - building the foundations of a dynamic marketing team and marketing strategy to deliver amazing results for our customers and our sales partners. We are a team with a strong commitment to customer-driven innovation, data-based decision making and a commitment to learning through experimentation. As a part of Bridgestone, the opportunities can be endless across the broad spectrum of businesses in the Bridgestone portfolio. If this is your type of work and the type of environment you want to work in, we encourage you to explore our job opportunities.

Job Category
Sales, Marketing & Product Management

Position Summary
We’re currently looking for a Enterprise Customer Success Manager to join our team remotely.
This role will be responsible for building relationships and proactively managing all aspects of assigned enterprise-level accounts. This individual will resolve client issues in a timely and thorough manner. They will appropriately escalate issues to areas of the business and management as needed. Proactively identify account risks and drive churn reduction.
*** Fully REMOTE role. Can be located anywhere within the US. ***
*** An ideal candidate would be within a base salary range of $55,000-$63,000. ***

Responsibilities
  • Use disciplined account planning to maintain client relationships, enhance customer satisfaction, and increase account penetration.   

  • Responsible for handling customer complaints by investigating problems and providing solutions.  

  • Develop a comprehensive understanding of our solutions and how they overcome customer challenges.  

  • Work with cross-functional teams to develop strategies and materials to increase the quality and efficiency of support to customers.  

  • Drive strategic add-on and renewal business to Enterprise customers.  

  • Develop a long-lasting, trusted advisor relationship with assigned accounts.  

Minimum Qualifications
  • Bachelor's degree preferred, but not required.

  • Minimum of 2 years business to business account management experience. 

  • Excellent verbal and written communication skills.

  • Strong organizational skills and attention to detail.

  • Experience working with CRM software, Salesforce preferred.

  • Time productivity will be tracked

What we offer

 

At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you:

  • A supportive and engaging onboarding experience to ensure a smooth transition into our team.
  • The opportunity to develop and grow, through training and regular mentorship.
  • Corporate Social Responsibility activities.
  • A truly global, dynamic and challenging work environment.
  • Agility and work/life effectiveness and your long-term well-being.
  • A diverse and inclusive team.

 

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

Top Skills

Crm Software
Salesforce

Similar Jobs

12 Days Ago
Easy Apply
Remote
United States
Easy Apply
78K-120K
Senior level
78K-120K
Senior level
Security • Software • Cybersecurity • Automation
The Customer Success Manager will support SafeBase customers, ensuring successful onboarding, product usage, and fostering customer relationships for renewals and growth.
Top Skills: Chili PiperCrm SystemsNotionSlack
15 Days Ago
Easy Apply
Remote
United States
Easy Apply
150K-235K
Senior level
150K-235K
Senior level
Security • Software • Cybersecurity • Automation
Lead strategic relationships with enterprise customers, driving compliance program success and outcomes. Develop success plans and track KPIs while guiding customers through compliance frameworks.
Top Skills: CatalystJIRASalesforceSigma
13 Hours Ago
Remote
3 Locations
Mid level
Mid level
Artificial Intelligence • Software
Lead enterprise customers through their journey, facilitate adoption, collaborate with multiple teams, and ensure customer success and engagement.
Top Skills: Salesforce

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

  • Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
  • Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
  • Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
  • Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
  • Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account