Enterprise Account Manager

At Signal AI, we use cutting-edge AI technology to offer clarity on decisions that shape businesses and society. We value restless curiosity, creative thinking, and diverse perspectives as we strive to become AI-native. We believe that AI is a collaborator, not just a tool, and we invite passionate individuals to join us on our journey as we continue to learn, experiment, and grow together.

We are building a commercial team that will define how the world's most influential organisations understand and act on information. Signal AI sits at the intersection of AI, media intelligence, and strategic reputation management, and we are growing fast. We recently completed the acquisition of Memo, a pioneer in earned media intelligence, and launched our MCP connector, which lets clients query Signal AI data directly from AI platforms like Claude and ChatGPT. This is a rare opportunity to join a team that operates at the highest levels of enterprise relationship management and to take meaningful ownership of some of the most complex, high-value accounts in our portfolio.

What's the team up to?

Last Quarter's wins: The commercial team has been operating at a genuinely high standard of cross-functional coordination, and H1 2026 produced several things worth calling out that go well beyond individual deal closures.

On the collaboration front, the team set a new bar for how CS, Sales, and delivery functions show up together in client engagements. CS anchors the relationship, Sales drives the commercial narrative without overselling, and the team co-develops an adoption strategy in real time. We have leaned into a unified narrative and multi-threaded next steps that keep momentum alive. These are examples of how we want complex enterprise accounts to run.

On operations and tooling, the team rolled out Claude Enterprise company-wide in May, with structured onboarding, responsible usage training, and active enablement sessions. The sales function went a step further, with shared Claude skills built for discovery call prep now being democratised across the commercial team. The AI outreach function in the AES team moved to a weekly, structured, signal-driven model, with account prioritisation based on live reputation and risk triggers, and full email drafts generated directly in Claude.

Future work: The team is focused on driving adoption of our newest capabilities, including the Memo acquisition (earned media intelligence layered into the platform), the MCP connector (AI-native querying of Signal data), and Search 2.0 / AIQ Filters, our number one retention investment for 2026 and the primary lever toward our GRR target. The incoming EAM will play a direct role in landing these new propositions with enterprise clients and positioning Signal AI as a strategic AI partner, not just a media monitoring vendor.

Your 6-Month Impact Forecast

By Month 1: You will have completed onboarding alongside the broader CS and commercial team. You will have introduced yourself to key client contacts across your assigned portfolio and developed a clear view of the stakeholder map, renewal calendar, and immediate risk areas for each account. You will understand how Memo, MCP, and key roadmap releases fit into the client value narrative and be able to speak to them confidently in client conversations.

By Month 3. You will have independently led your first renewal negotiation or commercial discussion. You will have built executive-level relationships with at least two to three accounts in your book, shifted conversations from product to strategic partnership, and begun identifying upsell or cross-sell opportunities across the portfolio. You will be actively contributing to pipeline and GRR forecasting in Salesforce.

By Month 6: You will own your book of business fully, driving net revenue retention across a diverse enterprise portfolio worth approximately £3M to £5M ARR. You will have closed at least one expansion or multi-year renewal, introduced Memo or MCP as a value-add into at least one strategic account, and be operating as a senior voice within the commercial organisation, contributing to best practice and mentoring cross-functional partners.

What We Need From You

• A track record of owning and growing enterprise accounts worth £3M or more, with evidence of exceeding GRR and NRR targets across a diverse book of business

• Proven ability to engage and influence C-suite and senior decision-makers, positioning technology as a strategic partner rather than a vendor

• The ability to navigate large, complex organisations, manage multi-threaded stakeholder relationships, and maintain commercial momentum across long sales cycles

• Demonstrated experience selling or upselling SaaS or software-led solutions, with comfort working across APIs, reporting integrations (Power BI, Tableau), and data-heavy client environments.

• A consultative mindset that starts with client business outcomes and works backwards to product, rather than leading with features.

• Comfortable operating independently in a fast-moving environment while collaborating closely with CS, client services, and impact teams.

How is the team using AI to transform their work?

The commercial team at Signal AI uses AI natively, both as practitioners and as evangelists. Account managers use the MCP connector directly, querying Signal data through Claude and ChatGPT to generate reputation reports, risk analyses, and strategic briefings in minutes rather than days. This is not just a product demo capability; it is how the team prepares for QBRs, builds executive narratives, and delivers client value between formal reporting cycles. The incoming EAM will be expected to use these tools as part of their daily workflow and to help clients understand the step-change they represent, from reactive media monitoring to proactive AI-assisted intelligence.

Not sure you meet every requirement? Studies show that women and other underrepresented groups often hesitate to apply unless they check every box. At Signal AI, diverse perspectives strengthen our teams, drive innovation, and lead to better performance. So even if your background doesn’t align perfectly with each qualification, we encourage you to apply if you’re passionate about this role.

We're dedicated to creating an inclusive environment where every Signaller feels welcomed, valued, and heard—a place where you can truly thrive as yourself.