Enrollment Specialist II - Hybrid Remote Schedule

Description

Job Title: Enrollment Specialist II 

Job Category: 9 - Service Worker

Department/Group: Care Management Agency 

Location: All Locations 

Travel Required: Yes

Level/Salary Range: Base salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. 

Position Type: Full-Time, Non-Exempt, 35 hours a week

Position Summary:

The Enrollment Specialist II is responsible for outreaching potential members, both adults and children for the purpose of enrolling in Health Home Care Management Services. The Enrollment Specialist II will primarily focus on engaging “high risk” members (HARP, Health Home Plus, etc.). The position will work collaboratively with community partners to identify and support our members (I.e. street level outreach, tabling events, etc.). The Enrollment Specialist II position will guide members through the enrollment process, completing any required documentation (i.e. Comprehensive Assessments, Consents, etc.) When necessary, an Enrollment Specialist II will provide ongoing Care Management services to a member which can include completing referrals, coordinating efforts among the interdisciplinary team, creating a Plan of Care, etc.

ROLE AND RESPONSIBILITIES:

Activities include but are not limited to the following:

• Perform Outreach and Engagement Activities (i.e. phone calls, street level outreach, etc.)
• Assist in developing and nurturing relationships with our community partners. 
• When applicable, distribute basic needs including food, supplies, etc.
• Refer clients to other community programs for additional services (such as legal assistance, medical care, and treatment for serious mental illness and substance abuse) and collaborate with community partners to ensure client needs are met.
• Work collaboratively with the interdisciplinary team to ensure the member is receiving a quality services. 
• Provide support to and collaborate with the team to meet deliverables. 
• Complete documentation required of the enrollment process (assessments, plan of care, etc.)) for Health Home Care Management.
• Maintains documentation and information regarding activities within the required health information technology (HIT)system.   

UNIVERSAL RESPONSIBILITIES

• Comply with all pertinent regulatory and agency regulations and operating standards.  
• Establish a work environment that creates positive communication between supervisors and employees and assimilates new employees to the Agency’s culture, values and mission.  
• Participate in activities as part of the team that may include meetings, trainings, and committees.
• Other duties as assigned.

Requirements

REQUIRED SKILLS AND ABILITIES

• Basic Computer Skills (Windows 365, Outlook, Word, Excel)
• Possess a high level of interpersonal relationship skills.
• Excellent verbal and written communication skills.
• Listens effectively for understanding and clarifies information as needed.
• Ability to build and manage trusting relationships with internal and external stakeholders (e.g. staff, members, schools, community-based organizations, families.)
• Ability to be adapt to changing environments and problem solve.
• Demonstrates and promotes respect toward coworkers and adapts behaviors to work effectively with varying peole and situations.
• Complies with quality assurance, OSHA, HIPAA, infection control, safety and other policies set forth.

QUALIFICATIONS / EDUCATION / EXPERIENCE REQUIREMENTS

• A Bachelor’s Degree in one of the following fields listed:
• A major or concentration in social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreational therapy, counseling, community mental health, child and family studies, sociology, speech and hearing or another related human services field AND at least two (2) years’ experience in providing direct services to people with Serious Mental Illness, Developmental Disabilities, or Substance Use Disorder.

OR

• A Bachelor’s Degree or higher in any field with five (5) years of experience working directly with persons with behavioral health diagnoses.

OR

• A Credentialed Alcoholism and Substance Abuse Counselor (CASAC)

OR

• A Master’s Degree in one of the qualifying education fields may be substituted for one (1) year of experience. 
• This position has the potential for regular and substantial contact with health home enrollees under age 21 and must satisfactorily pass a Criminal History Record Check (including fingerprinting), State Registered Clearance, Mandated Reporter Training, and Staff Exclusion List.  
• Travel is required. Must have a valid NYS Driver’s License.

WORK ENVIRONMENT / HAZARDS

• Job related tasks do not involve exposure or potential exposure to blood, body fluids, or tissue and Category I tasks are not a condition of employment. May have exposure to unpredictable individuals and situations when working at CNYHHN sites, its affiliates or the community.
• OSHA Exposure Category III

PHYSICAL DEMANDS

• Certain deadlines and unanticipated developments may require work during evenings, weekends.
• Ability to quickly address any emergent issues without losing focus on task at hand.
• The employee must have full sight and hearing with fluency in the English language. While performing the duties of this job, the employee is regularly required to talk or hear.  
• The employee frequently is required to stand, walk and sit. Must be able to sit for long periods of time.
• Constantly operates a computer and other office productivity machinery, such as a copy machine, scanner, computer printer, etc.
• Must be able to lift up to 25 lbs. 
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising work-flow and efficiency.

Benefits: 

Health Insurance

Voluntary Insurance Options

Paid Time Off

Paid Sick Leave

Dental Insurance

Vision Insurance

Pet Insurance 

Life Insurance

Retirement Plan

Employee Assistance Program

Flexible Schedule

Flexible Spending Account

Other 

WORK CONTACT GROUP

All staff, individuals at sites, visitors, family members, vendors, various county mental health services, various regulatory and professional agencies. There is daily contact with outside providers.  

SUPERVISED BY: Program Manager / Project Manager 

SUPERVISES:

• None

Job Description Acknowledgement

I have received, reviewed and fully understand the job description for Enrollment Specialist II. I further understand that I am responsible for the satisfactory execution of the essential functions described therein, under any and all conditions as described.