The Enrollment Specialist provides onboarding for new patients, handling calls, obtaining consent, educating on remote monitoring, and resolving issues.
Who we are:
At Optimize Health, we believe that it's time to rethink brick-and-mortar-only healthcare visits. With our powerful combination of the leading platform technology, patient-friendly devices, and trusted support, we are pioneering how medical groups use technology and real-time data to treat patients' health outside the practice walls. As the most trusted and experienced remote care vendor in the industry, we simplify the complexities of delivering effective, high-quality remote patient monitoring and optimize our clients’ clinical and financial performance.
About the position
The Enrollment Specialist creates a memorable onboarding experience for our new patients enrolling into the Optimize Home Monitoring Program. The Enrollment Specialist is the first point of contact for all new patient referrals. They educate all of our new patients about the Optimize program, how it will positively impact their quality of life, and improve their overall health. This role requires M-F 9a-5:30p EST hours.
What you will be doing
- Making outbound calls to new patient referrals
- Obtain patient consent and place an order for the patient’s device
- Educate patients on the importance of remote patient monitoring and chronic care management
- Guide patients in the setup of their new medical devices over the phone
- Investigate equipment problems, troubleshoot, and provide a resolution
- Work with the Enrollment Manager to achieve company objectives
What we are looking for
- Phone or Call Center experience required
- Enrollment/Medical Sales experience preferred
- Medical Assistants preferred
- Technical aptitude to pass our typing and computer literacy test
- A desire to see your contributions make a real impact in people's lives
- Patience and exceptional customer service skills
- Must have a computer, two monitor screens, headset, and reliable internet.
We embrace diversity and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation or your identity expression, if you are passionate about modernizing and improving the future of healthcare, we want to hear from you!
Our Story:
Optimize Health was founded in 2015 with a focus on improving patient outcomes. We simplify effective remote care and reduce the administrative and financial hurdles in order to improve patient outcomes, lower hospitalizations, and reduce patient expenses.
We believe healthcare technology should be designed for the patient and provider. That’s why we created an elegant remote care platform, along with monitoring services, designed to offer the best experience possible for healthcare workers and patients. Created and supported by a world-class technology team, Optimize Health is a market leader in remote care.
We recognize we are trying to solve a really hard problem and that is why those that join our team are so important. “Optimizers” are the core of our company and we strive to continue to be a best place to work that is equitable, fulfilling where team members feel like they belong.
We embrace diversity and are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation, or your identity expression, if you are passionate about modernizing and improving the future of healthcare, we want to hear from you!
Top Skills
Computer Literacy
Typing Proficiency
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