English UX Writer

Temporary position for 18 months.

As an English UX Writer, you actively contribute to improving the user experience on Desjardins.com by creating clear, relevant, inclusive, and accessible informational content. Your work is grounded in business strategies, data, and an omnichannel approach, and follows best practices in UX writing, SEO, and accessibility. You assume a content design leadership role on strategic, high‑complexity digital projects and help drive collaboration with multidisciplinary teams and various partners. More specifically, you work closely with multidisciplinary teams (UX, UI, SEO, data analytics, etc.) to understand user needs, analyze user journeys, and propose appropriate content solutions. Teamwork, collaboration, and the ability to operate in sometimes ambiguous contexts are integral to your day‑to‑day work. You also have direct access to a usability testing lab and a dedicated research team to support project delivery. You join a dynamic, multidisciplinary team, benefit from flexible work schedules, and have access to training and professional development programs. More specifically, you will be required to:

• Write English content tailored to the Ontario market

• Translate content from French to English as needed, while respecting intent and brand voice

• Apply UX writing, SEO, and accessibility best practices in digital content design

• Proactively identify issues, challenges, user needs, pain points, and opportunities to improve the user experience through digital content

• Analyze user experience‑related information, including user needs, journeys, and friction points

• Adapt to evolving and changing environments

• Manage priorities and deliver high‑quality content in complex contexts

• Propose concrete, structured solutions and navigate ambiguous situations

• Demonstrate autonomy in execution and in relationships with business partners

What we offer*

• Competitive salary and annual bonus

• 4 weeks of flexible vacation starting in the first year

• Defined benefit pension plan that provides predictable, stable income throughout retirement

• Group insurance including telemedicine

• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

#LI-Hybrid

What you bring to the table

• Bachelor’s degree in communications, literature, linguistics, translation, or a related field

• A minimum of six years of experience in writing or any other relevant field

• Please note that other combinations of qualifications and relevant experience may be considered

• Experience working in an Agile environment

• Experience in interaction design

• Intermediate to advanced spoken and written proficiency in French

• Strong expertise in English writing (excellent written English skills)

• Hybrid expertise in writing and translation, particularly from French to English, while respecting intent, brand tone, and user experience

• Knowledge of professional linguistic standards, tools, and practices

• Knowledge of UX writing, SEO, and accessibility principles

• Knowledge of the Ontario market, its cultural realities, and UX content expectations

• Strong command of specialized vocabulary related to digital, business, and cooperative environments

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Unposting Date