Engineering Manager

Available Locations: Austin TX, Washington DC, Denver CO
About the role
As the Engineering Manager: Product Analytics, you will lead the engineering efforts behind Cloudflare's product analytics initiatives, playing a central role in helping Cloudflare grow 5x over the next 5 years. Alongside your Product Management counterparts, your mission is to enhance understanding of customer and prospect engagement with our products and the company as a whole. You'll tackle challenges such as:

• Instrumenting the Cloudflare Product: Can we provide product teams with a powerful platform to gather exceptional user data? How do we maintain a tech stack and data architecture that empowers rather than restricts innovation in analytics? How do we manage contention such that it is possible for a growing organization to contribute to this mission together?
• Building a Data Pipeline for Product Analytics and Billing Data: How can we effectively build and manage a robust data pipeline that supports both product analytics and billing data, providing actionable insights for various stakeholders? How do we measure this progress and make decisions when tradeoffs need to be made? How do we enable stakeholders from outside of the product and engineering organizations to contribute to this mission across all of Cloudflare's web properties?
• Managing Data Quality and Governance: Can we effectively manage cost drivers like data storage and processing while ensuring we're maintaining high data quality and adherence to governance policies?
• Serving Diverse Internal Customer Needs: For internal customers who primarily interact through data dashboards or custom reports, how can we meet their needs without compromising innovation velocity?

In this role, you'll lead a team of engineers, collaborating closely with product management, design, and go-to-market teams. You'll also work with product teams across the company to address these challenges. Additionally, you'll be responsible for fostering a high-performance culture within your team and promoting engineering excellence throughout Cloudflare.
What you'll do

• Leadership and Accountability
• Own the successful execution of goals within the product analytics solution area, ensuring alignment with company objectives.
• Lead by example, setting high standards for ethics and integrity.
• Develop leaders within your organization who have their own track records of success.
• Delivery and Execution
• Drive goal-setting initiatives and take individual ownership of key objectives, including cross-functional projects.
• Ensure regular progress updates are shared with peers, executives, and other stakeholders.
• Validate team-level goals for appropriate stretch and impact, making adjustments as needed.
• Monitor delivery across teams, unblocking obstacles to maintain progress.
• Address underperforming teams by implementing necessary changes.
• Strategic Thinking and Vision
• Break down ambiguous problems into concrete goals with clear outcomes.
• Set a common direction and strategy across teams, creating cohesion around the mission.
• Identify opportunities to leverage existing skills, tools, and technologies to accelerate delivery and minimize waste.
• Develop a vision for the future of your area and inspire collaboration among other leaders.
• Technical Excellence
• Use your engineering expertise to identify improvement opportunities, enhancing data quality, pipeline reliability, and development velocity.
• Work with engineers and principal engineers to implement best practices for data instrumentation and pipeline development.
• Ensure quantitative measures exist for teams, using data to identify issues and take corrective action.
• Stay informed about modern data stacks, analytics tools, and web technologies to effectively lead technical discussions.
• Internal Customer Focus
• Deeply understand internal customer problems by analyzing reporting needs, engaging with data consumers, and interacting with stakeholders directly.
• Develop strategies to serve the needs of internal customers who primarily use data for product insights or billing analysis.

Responsibilities

• Leadership Skills
• Proven ability to lead and develop high-performing teams in a dynamic environment.
• Experience reorganizing teams to improve success and adapt to changing goals.
• Execution Excellence
• Strong track record of managing competing priorities and ensuring critical tasks are completed.
• Ability to break down complex problems and drive continuous, iterative progress.
• Influence and Communication
• Exceptional communication skills, capable of persuading and influencing cross-functional teams.
• Ability to articulate a clear vision and inspire others to collaborate.
• Technical Proficiency
• Deep understanding of modern data stacks, product instrumentation, and web technologies.
• Engineering background preferred; ability to engage credibly with technical teams.
• Data-Driven Decision Making
• Fluent in working directly with data to inform decisions and persuade stakeholders.
• Ability to define and track key metrics to measure progress and impact.

Desirable Skills, Knowledge, and Experience:

• Bachelor's or Master's degree in Computer Science, Engineering, or equivalent experience
• 10+ years of experience in software engineering, with at least 5 years in leadership roles focusing on data or analytics.
• Demonstrated excellence in building and maintaining data pipelines for product analytics or billing in an enterprise setting.
• Proven track record of driving organizational excellence and making tough decisions when necessary.

Bonus Points

• Internet Expertise
• Understanding of how the Internet works at layers 2 through 7, or mastery in a similarly complex domain.
• Hands-On Experience
• Experience developing data pipelines, analytics platforms, or contributing to open-source data projects.

Compensation
Compensation may be adjusted depending on work location.

• For New York City, Washington, Washington D.C. and California (excluding Bay Area) based hires: Estimated annual salary of $213,000 - $261,000
• For Colorado based hires: Estimated annual salary of $191,000 - $233,000

Equity
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave