Engineering Manager, CX

Ready to be pushed beyond what you think you're capable of?
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our work culture is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
Team - The Agent Productivity Tools (APT) organization is a vital part of Coinbase's Enterprise Applications and Architecture org, Our mission of build a unified and secure compliance platform that leverages cutting edge technology supplemented by human expertise to proactively surface, investigate, and prevent illicit financial activities, enhancing agent productivity, reducing user friction, and supporting the Coinbase goal of bringing a billion users on chain. The APT organization is responsible for building the customer experience platforms that streamlines the customer service and compliance processes with innovative services, tools and applications that improve the efficiency and effectiveness of CX agents
Role - We would like to add an Engineering Manager to help extend our platform at Coinbase in supporting Coinbase's goals of improving security, compliance, and cost. You will be joining an agile and tight-knit team that is focused on delivering value. We are seeking individuals who thrive in a continuous learning and high level of ownership environment.
What you'll be doing (ie. job duties):

• Wear multiple hats of Customer Experience, CX Agent Experience and Technology leader to deliver secure, scalable and efficient compliance tools.
• Collaborate with third-party vendors to evaluate innovative solutions, driving build-vs-buy decisions that enable Coinbase to iterate quickly and leverage industry innovation.
• Build and manage an engineering team and guide the development of essential product features and underlying infrastructure.
• Coach your direct reports to have a positive impact on the organization and chart a fulfilling career path.
• Collaborate with engineers, designers, product managers, cross-org stakeholders and senior leadership to turn our vision into a tangible roadmap every quarter.
• Collaborate with Product and Engineering to break down complex projects into smaller pieces and iterate on their design and implementation.
• Be a thoughtful technical voice and support your team in making diligent architectural decisions.
• Work with our talent organization to source and hire amazing engineers who will expand the Coinbase culture and product.
• Contribute to owning and delivering processes that drive engineering quality and meet our engineering SLAs.
• Create an environment where innovative ideas are regularly generated, vetted, and transformed into action.
• Foresee potential issues before they arise and adapt their own approach, working within constraints to avoid adverse impact.
• Communicate across the company to technical and non-technical leaders with ease via weekly and monthly program updates.
• Quickly distill complex technical themes so that an entry level, non-tech team member can understand them.

What we look for in you (ie. job requirements):

• At least 5 years of experience in software engineering.
• You know what high quality code - and software engineering processes - look like and know how to foster an environment that creates them.
• Execution focused with an ability to navigate ambiguity.
• Ability to do both long term thinking and short term planning.
• Experience creating, delivering, and operating multi-tenanted, distributed systems at scale.
• Passion for human interface tools, ensuring they are efficient, effective, and enhance overall user experience.
• Passion for building an open financial system that brings the world together
• Strong agile mindset, able to orchestrate technical resources in a resource challenged environment
• Proven ability to build order out of chaos, with minimal guidance
• Create and maintain foundational infrastructure libraries utilized by every engineering team in production (e.g., Coinbase Server Framework (CSF), rate limiters, memcached / MongoDB clients, circuit breakers, observability integration, etc.)
• Experience in AWS, Kubernetes, Terraform, CircleCI, BuildKite or similar
• Experience in any two of SQL/NoSQL DBs, gRPC, GraphQL, Kafka, MQ
• Proficiency in Ruby or Golang

Nice to haves:

• Have previous experience at a fast paced, high growth stage internet/software company
• Embodies our values: Positive energy, continuous learning, clear communication, efficient execution, and commitment to building an inclusive environment
• Offshore resource management experience

Position ID: P67492
Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).
Pay Range:
$186,065 - $218,900 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here) .
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here . By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.
AI Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com