Engineer - Technical Support 2_HC

Job Description SummaryGE HealthCare offers an exciting opportunity for a Process Transformation Specialist to collaborate closely with our Mechanical Installation vendors, MR calibration teams, and field service engineers to drive significant improvements in our Magnetic Resonance (MR) business. The ideal candidate will drive improvements in installation and calibration processes by partnering with initiative leaders and subject matter experts across project management, manufacturing, logistics, and field services to transform the wing-to-wing delivery and installation experience. This role is particularly well-suited for candidates with experience in MR systems, mechanical installation, field service engineering, or operational excellence and lean transformation initiatives.
At GE HealthCare, our machines, our software, our solutions, our services, and our people make a genuine difference to medical professionals and patients all over the world. That’s because we never lose sight of what healthcare really needs—the human touch.

Job DescriptionRole Responsibilities

• Champion process simplification and optimization for MR mechanical installation and calibration through a strong partnership with workstream leaders.

• Identify inefficiencies in current workflows using lean methodologies and structured problem-solving.

• Accelerate the development and documentation of standard work procedures through proactive collaboration with stakeholders.

• Enable continuous improvement by conducting KPI and root cause analyses that inform decision-making and strengthen workstream execution.

• Drive iterative improvement by participating in try-storming sessions that test and evolve process solutions.

• Partner with workstream leaders to design and execute transformation testing plans that drive meaningful change.

• Drive adoption of change initiatives through targeted training, clear communication, and active stakeholder engagement.

• Collaborate with cross-functional business leaders to ensure consistent and sustainable processes across all regions.

• Champion a customer-first mindset to ensure actions and plans directly support GEHC’s value creation goals.

Required Qualifications

• Bachelor’s degree in Engineering (Mechanical, Electrical, or Biomedical), Operations, or a related technical field, with at least three years of experience with MR field service, mechanical installation, or calibrations OR with an Associate’s degree and minimum five years of relevant hands-on experience in MR systems or medical imaging field service.

• Equivalent military or technical training may be accepted in place of formal education.

• Willingness to travel up to 25-50%, including overnight stays, to manufacturing, logistics, or customer sites.

• Legal authorization to work in the United States is required.

• Has a valid US state driver’s license.

Desired Characteristics

• MBA or MS in Engineering, Operations, or Supply Chain.

• Proficiency in lean principles, including value stream mapping, standard work, problem-solving, and daily management.

• Proven ability to collaborate on diverse, cross-functional teams.

• Strong project management, communication, and analytical abilities.

• Ability to motivate, develop, and influence others at all levels within an organization.

• Fosters enthusiasm for achieving company objectives by clearly communicating operational plans and strategies.

• Demonstrated leadership skills with a solid understanding of factors influencing GEHC businesses and suppliers.

#LI-REMOTE

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Additional Information

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.