Engineer 1, Capacity Operations

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for participating in project teams, researching technical topics related to Company operations, new product implementation, assisting with existing products and services and the overall upkeep and maintenance of designated areas of engineering. The Capacity Operations Engineer is responsible for coordinating and prioritizing the full lifecycle of node level proactive and reactive capacity augments for both field and headend. This Engineer works with both internal and external partners to ensure quality meets Comcast standards while exceeding customer expectations and maintaining our competitive advantage on technology. Performs event correlation and identifies probable root cause; provides trouble isolation, basic troubleshooting and break/fix activities. This role will play a vital part in ensuring our network has the capacity it needs to support our customers.
PLEASE NOTE: this position is 4 days in office, at the listed location, and 1 day remote weekly

Job Description

Core Responsibilities:

• Responsible for the full lifecycle management of capacity related jobs.
• Manages and owns tasks in P2 and MWF while also maintaining additional tools such as ECAF, NDS, Watchtower, etc.
• Troubleshoots and works cross-functionally with other teams to ensure successful completion of jobs. Works closely with Construction, ISP/Headend, Access Engineering, XOC and others.
• Participates in and hosts project calls.
• Take a customer centric approach to all activities and operate as a team-player with willingness to flex and go above and beyond.
• Collects and organizes technical data related to assigned projects. Presents data and findings for review at the next level of engineering management.
• Reads and analyzes technical references and sources to obtain knowledge of assigned Engineering Operations topics. Identifies common operational and technical problems with standard solutions. Escalates more complex issues to senior Operations Engineers.
• Leads operational readiness testing. Resolves basic issues uncovered during testing and escalates issues to engage appropriate resources.
• Identifies potential instrumentation, automation and standardization required for successful implementation of projects or continued stabilization of deployed products.
• Works towards industry standard certifications and education.
• Works with peer operational teams on project implementation.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Highly Preferred Skills/Knowledge:

• Foundational knowledge of construction and design processes with a focus on workflow efficiency
• Ability to manage competing priorities through effective execution
• Strong cross-functional collaboration with Construction, Design, Engineering, and Operations teams
• Exposure to presenting insights and updates to leadership

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Communication, Customer Experience (CX), Optimistic Attitude, Proactive Behavior, Problem Solving

Compensation

Primary Location Pay Range: $62,999.80 - $94,499.69

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

0-2 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.