Posting Date
07/29/20252000 16th St, Denver, Colorado, 80202-5117, United States of AmericaDaVita’s fast growing holistic patient division is seeking a passionate Engagement Specialist!
In the Engagement Specialist position, you would be available to work Monday through Friday with weekends off, Holidays off, and 8:30-5:00 pm Mountain time.
In the Engagement Specialist role you would be impacting patients and work directly with them to improve their lives by sharing the benefits available to them that provide much needed support to their care journey.
MUST BE LOCATED IN the DENVER metro area.
Must be available to be on site Denver HQ 1x per month
Through a provided lead list, the Engagement Specialist makes outbound calls to individuals (patients and non-patients) with the goal of enrolling them in a health and wellness program.
Success in this role involves rapidly building rapport with the call recipient, tailoring the value proposition to their individual needs, overcoming objections, and getting them started in the program.
You will be cross-trained to support other Enrollment Patient Representatives in the call center as needed. You will join a team that is professional, collaborative, supportive, results-driven, and which celebrates success. Training and on-going coaching are provided to the HYBRID Enrollment Patient Representative to help improve their skills and performance. Opportunities exist to grow in this role and with the company.
Responsibilities
Telephonic Work/Engagement – 100%
Effectively communicates program information to new patients. Successfully (and appropriately) enrolls patients or schedules patients for appointments as required by program.
Effectively re-engages existing patients care team members have been unable to reach.
Conducts research as appropriate to find additional patient phone numbers and provider office contact and location information.
Gathers and records accurate patient information
Escalates to a licensed RN as necessary.
Meets metrics and performance goals set for team, including quality standards.
Performs administrative and process tasks associated with engagement
Lives DaVita Core Values
Minimum Qualifications:
Must have Healthcare/Sales/Call Center Experience
Must have experience with using multiple different systems
High school diploma or equivalent
College experience or degree is preferred
Call center / telephonic sales experience is helpful
Type a minimum of 30 words per minute
Familiarity with basic use of phone systems, voice mail and Microsoft Office
Deals with confidential information and/or issues using discretion and judgment.
Our Core Values:
Service Excellence
Integrity
Team
Continuous Improvement
Accountability
Fulfillment
Fun
What We’ll Provide:
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
#LI-TS2
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
This position will be open for a minimum of three days.
The Wage Range for the role is $19.00 - $24.50 per hour.If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position.New York Exempt: New York City and Long Island: $64,350.00/year, Nassau, Suffolk, and Westchester counties: $64,350.00/year, Remainder of New York state: $60,405.80/year New York Non-exempt: New York City and Long Island: $16.50/hour, Nassau, Suffolk, and Westchester counties: $16.50/hour, Remainder of New York state: $15.50/hourWashington Exempt: $77,968.80/year Washington Non-exempt: Bellingham: $17.66/hour, Burien: $21.16/hour, Unincorporated King County: $20.29/hour, Renton: $20.90/hour, Seattle: $20.76/hour, Tukwila: $21.10/hour, Remainder of Washington state: $16.66/hourFor location-specific minimum wage details, see the following link: DaVita.jobs/WageRates
Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits
Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
Top Skills
DaVita Kidney Care Denver, Colorado, USA Office
2000 16th Street, Denver, CO, United States, 80202
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