Engagement Manager

Would shaping the online strategies of Government organizations excite you?

Would you like to work with cutting-edge technology?

Join our prestigious Government Services team

Our customer-centric team builds innovative and tailored solutions for our customers to help them achieve their vision. We collaborate to understand our customers' needs and to deliver results and possibilities for their growth and success. We build trusted relationships through clear communication, honesty, and listening to our customers.

Partner with the best

As an Engagement Manager, you will maximize value, retention, and growth throughout the customer lifecycle. You will help build, innovate, and evolve customers' performance and security strategies. Becoming an industry expert, you will find joy in delivering innovative outcomes for customers through trusted relationships, business acumen, and operational focus.

As an Engagement Manager - Government Services, you will be responsible for:

• Establishing key strategic relationships, building and maintaining a project pipeline and delivering customer targets effectively
• Partnering with pre-sales to educate customers on Akamai services and solutions
• Maximizing customer satisfaction, retention, and growth based on the customer's needs and business requirements
• Being the central point of contact for the customer and cross-functional teams
• Owning program management and being a trusted advisor, ensuring customers get maximum value out of Akamai solutions

Do what you love

To be successful in this role you will:

• Have 2yrs of experience and U.S. CITIZENSHIP due to legal requirements of our customer base
• Demonstrate an understanding of consulting process to identify the best solutions and ensure customer success
• Show experience managing and delivering technical customer projects successfully
• Demonstrate understanding of network technologies, web performance, web security, methodologies or architectures
• Be a natural communicator with an ability to build trusting relationships and ensuring customer success
• Be a team player with an ability to work independently and as part of a remote team
• Possess an excellent technical aptitude and a desire to constantly learn new technologies

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.
Learn what makes Akamai a great place to work

This is a hybrid role, working out of the Reston, VA office.

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavours

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.
If no date is displayed, applications are being accepted on an ongoing basis until the job is filled.

Compensation

Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $100,700 - $181,300/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.