Engagement Manager

COMPANY OVERVIEW

Domo's AI and Data Products Platform lets people channel AI and data into innovative uses that deliver a measurable impact. Anyone can use Domo to prepare, analyze, visualize, automate, and build data products that are amplified by AI.

POSITION SUMMARY

As an Engagement Manager, you will help our customers implement Domo by managing various high-value implementation projects for them – from project ideation to execution and oversee all related project management activities. Your role will include all communication and expectation management duties for all phases of customer implementation projects including: project initiation; on-going management; risk and change management; as well as building and sharing expertise across the Client Services Organization.

KEY RESPONSIBILITIES  

• Manage a portfolio of complex customer-facing Enterprise implementation projects; 
• A strong understanding of right-sized conversations for a variety of stakeholders;
• Analytical and problem-solving mindset, with a focus on long term outcomes;
• Expertise with customer roadmapping and Program and Project planning;
• Ensure customer engagements are planned and timelines are estimated accurately; 
• Secure customer commitment to follow Domo’s delivery methodology; 
• Conduct project planning activities and manage the execution of projects to plan – start to close; 
• Establish strong relationships with project stakeholders, including internal and external clients; 
• Keep stakeholders informed of progress, issues, and risks, while actively managing expectations on all requirements and deliverables; 
• Support internal project sponsors and management in balancing the time, cost and scope trade-offs to realize the expected business value; 
• Manage the financial aspects of the project: budgeting and estimate to actual variance; 
• Ensure proper use of methodology, tools and procedures; 
• Proactively identify changes in scope and ensure appropriate actions are taken with internal and external stakeholders to reassess and amend the scope of work, budget and timeline; 
• Escalate project issues early, manage risk, establish contingencies and identify trigger events and responsibilities for initiating mitigating action; 
• Work with Program Managers within Consulting on the execution and delivery of complex projects;
• Assist in the creation of standard and repeatable processes, assets, and tools for supporting project management on customer projects. 

JOB REQUIREMENTS 

• At least 4 years of Engagement or Project Management experience leading customer projects in implementing enterprise software; 
• Project Management experience and/or certifications (CAPM, PMP, Project+, etc.) strongly preferred; 
• Experience working with high-performing teams in matrix organization and effectively partnering with business teams to deliver their goals and outcomes; 
• Experience leading projects with teams in excess of 10;
• Excellent customer service skills; 
• Excellent organization, documentations and presentation skills; 
• Excellent written and verbal communication skills; 
• Existing knowledge a plus in the data analytics, business intelligence space, with expertise in at least one of the following database technologies and familiarity with the others: relational, columnar and NoSQL (i.e. MySQL, Oracle, MSSQL, Vertica, mongo dB);
• Working knowledge of systems including CRMs, Web Analytics, Social, Marketing Automation, and financials systems a plus; 
• Bachelor’s degree in business or other related field.  MBA a plus.

LOCATION: American Fork, UT or Remote

BENEFITS: https://www.domo.com/company/careers/culture 

Domo is an equal opportunity employer.

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