Engagement Manager, Partners

BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user’s physical and cognitive digital behavior to protect individuals online. BioCatch’s mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust and ease seamlessly co-exist. Today, BioCatch counts over 25 of the top 100 global banks as customers who use BioCatch solutions to fight fraud, drive digital transformation, and accelerate business growth. BioCatch’s Client Innovation Board, an industry-led initiative including American Express, Barclays, Citi Ventures, and National Australia Bank, helps BioCatch to identify creative and cutting-edge ways to leverage the unique attributes of behavior for fraud prevention. With over a decade of analyzing data, more than 80 registered patents, and unparalleled experience, BioCatch continues to innovate to solve tomorrow’s problems. For more information, please visit www.biocatch.com

Title:

Engagement Manager, Partners

Summary:

We are looking for an exceptional individual to join our vibrant growing Solutions organization as an Engagement Manager. You will work on an ongoing basis with a portfolio of partners and joint end-customers to drive the utilization of the BioCatch Behavioral Biometric solution to create positive business outcomes. Post-sales you will define the strategic direction of the partners and collaborate with the customer to jointly solve problems. Partner with your Threat Analyst and Solutions Engineer to present consultative solutions to a wide range of audiences, from executives to business owners. This role will work across multiple industries, with a primary focus on Financial Institutions in North America.

Location:

USA

Role Responsibilities:

• Manage risks to efficacy of the BioCatch solution for our partners and end customers
• Function as a single point of contact for general consulting, incident reporting, and escalation for our partners and our joint end-customers. Working in tandem with BioCatch Support, Solution Engineering, Threat Analytics and Data Science
• Build and maintain strong relationships with partner organizations, acting as the primary point of contact
• Address and anticipate partner concerns, proactively providing solutions
• Identify opportunities for expanded product utilization and support the sales team in realizing them
• Network with key contacts outside own area of expertise, cross-functionally and across multiple departments
• Manage project coordination and provide oversight for project team to ensure adherence to a schedule
• Develop, and update project plans for technology delivery that forecasts timeline, resource needs and task ownership
• Lead the project team through any customer issues by identifying path to remediation, executing on plan and keeping stakeholders informed
• Schedule and facilitate regular meetings with partners and joint end-customers to provide updates on product releases and gather feedback on product roadmap
• Advocate on behalf of your partners and joint end-customers with BioCatch internal staff in Solutions, R&D and Product
• Prepare and deliver Quarterly Business Reviews to partners and joint end-customer business owners to review achievements, set goals and plan timelines for envisioned projects
• Provide executive summary updates to internal stakeholders on partner and joint end-customer overall status and KPIs

• 5+ years of post-sales consulting experience in the cyber security, fraud, payments or technology space working with top tier customers
• Bachelor’s degree from a STEM subject/quantitative discipline such as Statistics, Engineering, Mathematics, Economics, Physics, Computer science or Information Systems. Strong candidates with degrees in other disciplines will be considered. Additional relevant work experience will be considered in lieu of education requirements
• Exceptionally strong verbal and written communication skills. Ability to deliver impactful presentations to various types of audiences
• Strong time management skills and strict adherence to timelines, with the ability to operate within a structured approach and to deliver results
• Ability to work in a team environment, by soliciting input and feedback. Strong ability to effectively manage conflict
• Demonstrates the ability to work well under pressure, sense of purpose, drive, motivation, coachability, competitiveness, curiosity, accountability, and integrity. Candidate must possess a positive attitude, and an entrepreneurial spirit

Salary range: 90k - 120k USD (Annual)

We take care of our team inside and outside of work, with benefits designed to support your health, growth, and well-being.

• Flexible paid time off policy
• Sick, Maternity/ Paternity, and other paid leaves
• 401(k) plan with up to 4% company match 
• Healthcare programs tailored to your needs
• Life insurance
• Wellness programs, EAP, and personalized health advocacy
• Fully remote and shared space work options across the US
• Monthly reimbursements for home internet and cell phone

The benefits listed reflect our offerings at the time of posting and may be adjusted, enhanced, or, where necessary, discontinued at the company's discretion.