EN Content Designer

We are seeking to hire a EN Content Designer to our team!

Join Us in Empowering Lives Through SSA’s Employment Support Initiatives

Are you passionate about making a meaningful difference in people’s lives? The Social Security Administration (SSA) is committed to helping individuals with disabilities achieve greater independence through employment. By joining our team, you’ll play a vital role in supporting this impactful mission—helping people unlock their potential, build confidence, and create brighter futures. If you're driven by purpose and inspired by the chance to make a lasting impact, we invite you to be part of a program that changes lives every day.

The EN Content Designer is responsible for managing and enhancing the content, access, and security features within the THOR/iTOPPS systems, supporting the operational needs of the Employment Network (EN) program. This role ensures that system content is accurate, accessible, and aligned with program requirements, while also overseeing user permissions, coordinating security management activities, and participating in the identification and implementation of system functionality enhancements. The EN Content Designer collaborates with cross-functional teams, including IT, security, program management, and Help Line staff, to ensure quality user experiences and compliance with SSA standards and Section 508 accessibility requirements.

Duties and Responsibilities:
• Oversee user access management for THOR/iTOPPS, including onboarding, permissions updates, and deactivation in line with security protocols.
• Coordinate and monitor system security, ensuring compliance with SSA, Privacy Act, and federal data protection standards.
• Design, update, and manage content within THOR/iTOPPS to ensure clarity, accuracy, and alignment with EN program goals and user needs.
• Assess, prioritize, and provide recommendations for system enhancements to improve content delivery, usability, and functionality.
• Test and validate new features, content updates, and system modifications prior to implementation to ensure quality and compliance.
• Collaborate with IT, security, and program stakeholders to troubleshoot system issues, resolve end-user problems, and coordinate timely solutions.
• Draft, review, and update user documentation, training materials, and reference guides related to content and system changes.
• Conduct periodic quality assurance checks and audits of content accuracy and access rights.
• Support Section 508 compliance initiatives by ensuring all content and system interfaces meet accessibility standards.
• Prepare regular reports on system access, security incidents, content changes, and user feedback for management review.

Requirements:
• Bachelor’s degree with 2–4 years relevant experience, or high school diploma/GED with 8–10 years directly related systems content management or user access/security experience.
• Experience managing user access, permissions, and security controls in workflow or content management systems.
• Strong background in content design, editing, and updates within web-based or custom software platforms.
• Demonstrated ability to implement system enhancements and conduct quality assurance testing.
• Excellent verbal and written communication skills; adept at preparing clear documentation and user guides.
• Proficient with system administration tools, web-based applications, and Microsoft Office Suite.
• Analytical skills for troubleshooting system issues, reporting, and data quality review.
• Detail-oriented, with strong organizational and problem-solving abilities.
• Working knowledge of Section 508 accessibility requirements and federal privacy/security regulations (such as FISMA or Privacy Act).
• Ability to work collaboratively with IT, security, and program management teams.

Clearance requirements:

Must be a US Citizen and able to obtain and maintain a SSA Public Trust clearance