Empower Help Desk

***No agencies or 3rd party Recruiters please. Thank you! ***

Who we are:

Cornerstone Home Lending, a division of Cornerstone Capital Bank, is a unique national home lender with a reputation of amazing service, customer satisfaction, employee retention, and happiness. We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions. Our brand is known for on-time closings - a key core conviction of Cornerstone. We have successfully navigated our company through many industry cycles and changes in regulations.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for:

The Empower Help Desk is responsible for assisting end users on a day-to-day basis with Empower related issues. They will utilize the ticketing system and document issues and results in real time. They ensure proper functionality of the software and oversee necessary branch/personal credential set-up and modifications. They possess a positive attitude when working with others and have a helpful spirit when finding solutions. This person is technically savvy, detail oriented and works well in various business and technical settings

Key Responsibilities:

• Addresses customer support calls for Empower related problems, providing call resolution
• Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem
• Credential setup and modifications for users in Empower System
• Research, resolve these inquiries related to loan level issues.

What you’ll need to be successful:

• Associate’s degree/Vocational or Technical School Preferred in computer science, computer information systems or equivalent years of experience
• Empower/ICE support related experience preferred
• Ability to support Windows and Apple systems
• Experience utilizing remote control software to troubleshoot and resolve Empower support issues
• Ability to work within all levels of the organization
• Strong interpersonal and communication skills
• Excellent troubleshooting and problem-solving skills
• Ability to prioritize tasks in a fast-moving environment

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, and a full benefits package.

What to do next:

If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.