Employee Success Manager

Description
About the Role
We are seeking an Employee Success Manager who combines a deep understanding of psychology, motivation, and goal setting with practical experience in developing high-performing sales teams. This role is not about short-term incentives or quick fixes - it's about cultivating long-term intrinsic motivation and personal ownership that drive engagement, growth, and sustainable success within the sales organization.
You will act as a bridge between individual potential and organizational goals - helping sales professionals connect their personal purpose to their daily performance, and aligning that energy with the companies mission.
Location - Hybrid in Austin, TX (in the office 4 days per week Mon, Tues, & Thurs)
What You'll be Doing

• Goal Setting & Motivation:
  • Design and facilitate structured goal-setting frameworks that emphasize intrinsic, long-term motivation over extrinsic rewards
  • Guide employees in translating personal aspirations into measurable professional growth goals
  • Introduce and support tools such as Goal Analysis, Growth Roadmaps, and Reflection Sessions to build ownership and clarity
  • Coach Managers to align team and individual goals with organizational objectives while maintaining personal meaning and autonomy
• Psychological Engagement & Mindset Coaching
  • Apply principles of positive psychology, self-determination theory, and solution-oriented thinking to develop resilient, self-motivated employees
  • Conduct 1:1 coaching sessions and team workshops focused on motivation, mindset, and sustainable performance habits
  • Build awareness around intrinsic motivators such as purpose, mastery, and belonging - and integrate them into team culture
  • Identify early signs of disengagement or burnout and develop proactive strategies to re-energize employees
• Culture & Development Programs
  • Partner with sales leadership to shape a culture of growth, reflection, and continuous learning
  • Develop and roll out employee success programs that focus on well-being, autonomy, and personal achievement
  • Facilitate team development sessions that strengthen collaboration, empathy, and communication
  • Collaborate with HR and L&D to embed psychological development into onboarding and career progression
• Measurement & Continuous Improvement
  • Track qualitative and quantitative indicators of engagement, growth, and retention
  • Use feedback and data insights to continuously refine motivation and goal-setting frameworks
  • Measure success not only by sales KPIs but also by employee engagement, well-being, and personal growth trajectories
• Other duties as needed

About You

• Degree in Psychology, Organizational Behaviour, Coaching or a related psychological field (Master's preferred)
• Proven experience in employee development, coaching, or people success roles, ideally within a sales-driven environment
• Certification in coaching, goal-setting, or motivation psychology (e.g. ICF, Positive Psychology, or similar)
• Strong understanding of motivational theories (Self-Determination Theory, Growth Mindset, Flow, etc.)
• Exceptional communication and facilitation skills - able to inspire and guide others through transformation
• Data-driven mindset with the ability to measure engagement and success through both numbers and narratives

About Us
NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You'll Love
We are a collaborative, kind, and curious community
We honor your flexibility needs with full-time work that is hybrid remote
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance
We help you prepare for your financial future with our 401(k) plan
We prioritize your work-life balance with our unlimited PTO
We reward your work with opportunity for growth and advancement
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
#LI-SB1
#LI-Hybrid
#BI-Hybrid