Employee Relations Specialist

The Employee Relations Specialist for the Employee Relations group is responsible for investigating and resolving employee relations that are in their region. This includes ownership and management of ER cases from intake to remediation and follow-up as necessary. ER cases include minor to medium complaints and conflicts in the workplace. The ER Specialist will lead the administration of ADA accommodations and attendance management cases, exercising independent judgment to evaluate risk, ensure legal compliance, and deliver employee-centered solutions that support both operational needs and organizational objectives. The ER Specialist seeks to improve the employee experience while assessing and decreasing the risk to the company. 

RESPONSIBILITIES

1. EMPLOYEE/INDUSTRIAL RELATIONS

• Manage attendance and leave-related employee relations matters, including reviewing attendance trends, conducting case assessments, counseling employees and managers on attendance expectations, ensuring consistent application of company policies, and partnering with leadership to address performance and attendance concerns.
• Manage minor to medium ER cases to resolution independently but with oversight by ER management, respective HR Business partners, legal counsel, and other stakeholders. Minor to medium complexity of ER cases may include limited risk factors to the organization. ER Specialist need to be able to identify the risk factors in ER cases and will follow the direction of their manager or more experienced ER staff for the strategy and resolution of the case. These cases may include the Corrective Action, Progressive Discipline, minor investigations, and other minor ER cases
• Facilitate terminations including termination letters, termination meetings, and related documentation
• Evaluate situations or data that require knowledge of company process and policies
• Influence and gain buy-in from managers in sensitive situations, while building the relationship
• Participate in program development and facilitate training on ER services with the Learning department, i.e., accommodations, corrective action
• Partner with manager and internal and external employment law counsel as appropriate, including modifying case responses and/or ensuring stakeholders are advised of recommendations to achieve business objectives while minimizing risk
• Work collaboratively to ensure consistent application and interpretation of company policies and contracts
• In Unionized / Works Council environments, facilitates resolution of minor labor grievances, disputes, employee issues and concerns. Work may be directed by an Industrial Relations or Works Council Manager at certain locations
• Interacts with employees, the designated union representatives and/or Works Council to build positive rapport and foster a collegial and collaborative working environment

2. MEDICAL ACCOMMODATIONS

·       Manage accommodation process under the Americans with Disabilities Act (ADA), including intake of requests, collection and review of supporting medical documentation, coordination of the interactive process, assessment of reasonable accommodations, partnership with managers and stakeholders, and ensuring compliance with applicable federal, state, and local regulations.

• Serve as the primary ER point of contact for employee accommodation requests, maintaining accurate documentation, communicating with employees and leaders throughout the process, monitoring accommodation effectiveness, and facilitating timely resolution of complex or sensitive cases.

·       Advocate for the employee and work toward balancing our CSL Values to find solutions

·       Document and record determination of approved or denied medical accommodation in appropriate system

3. CORRECTIVE ACTION

·       Educate business leaders on corrective action and potentially annual review processes including SMART objectives. Emphasize to leaders the importance of early intervention and provide ongoing coaching and feedback

• Advise management on appropriate resolution of employee behavior and performance issues. Support managers in the development and review of corrective action, including performance improvement plans

·       Consult with managers on driving a culture of high performance and engagement at CSL

·       Document and record employee actions in appropriate system

4. SPECIAL PROJECTS/ADMINISTRATION

·       Complete special HR/ER related projects by delivering against project objectives on time and as directed by lead

·       Performs other duties as assigned or as may be necessary

·       Record and correctly maintain all case management requirements in systems for reporting and compliance

Education

• Bachelor’s Degree in Human Resource management, organizational psychology, business, or closely related field is essential

·       Professional HR certification preferred

Experience

• Minimum of 1 - 3 years’ experience as a HR Generalist, Senior HR Operations Specialist, Employee Relations Rep (or equivalent relevant experience working in a dynamic global organization)
• Demonstrated experience managing minor employee relations cases
• Proven knowledge of Americans with Disabilities Act (ADA) laws and process
• Good knowledge of HR processes gained in a dynamic organization
• Experience in a global company in a matrixed reporting environment is preferred

Additional Competencies

• Entry level knowledge of employment related laws at the county/regional level. Maintain knowledge of requirements impacting HR functions and ensure compliant, consistent application of policies and procedures
• Bilingual: English/Spanish. Portuguese preferred 
• Strong communication skills, both written and verbal
• Ability to manage and balance multiple employee relations cases simultaneously
• High employee, customer and colleague focus
• Organizational skills, ability to set priorities for self, and meet deadlines
• Results-oriented and sense of urgency
• Diplomacy and ability to handle confidential information with discretion
• Ability to build strong relationships and positively influence others
• Ability to work and manage virtual interactions
• Labor or works council experience is an advantage
• Good conflict facilitation and resolution skills

Working Conditions

• Ability to make decisions which have a slight impact on the department’s credibility, operations and services
• Fast paced environment with frequent interruptions

Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients’ needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives.

CSL Behring operates one of the world’s largest plasma collection networks, CSL Plasma. Our parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries.

To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor  visit https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/.

Our Benefits

For more information on CSL benefits visit How CSL Supports Your Well-being | CSL.

You Belong at CSL

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.

 To learn more about inclusion and belonging visit https://www.csl.com/careers/inclusion-and-belonging

Equal Opportunity Employer

CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.