Employee Navigator Configuration Analyst

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

The Data Analyst is a key team member of the National Employee Benefits Technology (EBTech) Department.  The department deploys various software tools to our valued customers and their employees for use in health care reform compliance, automated benefits enrollment, and other needs for automation.  With oversight, the Data Analyst is responsible for carrying out various aspects of ongoing support processes, including data analysis/audits, testing, and training.              

How You Will Contribute:

• Develops knowledge of applicable software tools.

• Learn to audit and upload data for low to moderate complexity new implementations or on an ongoing basis for existing customers.

• Learn to create and configure low to moderate complexity EDI files for new and existing customer websites (using third party software).

• Basic skills to solve and troubleshoot routine issues.

• Basic understanding of testing and quality assurance process and works with senior analyst and others to quality check own data files and other work.

• Provide routine direct daily support to assigned customers and/or customers as directed

• Learn health and benefits products, services and tools in order to appropriately configure and test EDI/data files.

• Follow department guidelines, policies and procedures; including professional development and continuing education required for valid licensing.

Skills and Experience to Be Successful

• Proficient with MS Office Suite

• Experience working with database applications

• Exceptional telephone demeanor

• Strong interpersonal skills, and ability to communicate with customers at all levels

• Ability to maintain a high level of confidentiality

Preferred

• 1-2 years of experience in an office environment, preferably in the insurance, human resources, or financial sectors

• Associate’s, or Bachelor’s degree in a related field, or equivalent work experience

Pay Range

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. 

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.