Emergency Call Handling Project Manager

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewThe Software Enterprise Solutions Deployment and Integration team delivers solutions to the public safety sector. We are committed to providing technology and tools that will allow customers to focus on their mission and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Emergency Call Handling 911 systems, Computer Aided Dispatch, Records Management Systems, Jail Management Systems, and Mobile Data Computing, among other offerings.
Job Description

Motorola Solutions is looking for a motivated individual to join our team supporting customers so they are always ready for those critical moments.  As an Emergency Call Handling Project Manager, you will help customers deploy a suite of Next Generation 911 solutions that will enhance their ability to respond to emergency situations. 

Responsibilities:

• Accountable for the successful implementation, cutover, and hand-off to Support for emergency call handling projects 

• Writes, manages, and implements the master project plan using automated project management tools, processes, and procedures.

• Measures the performance relating to achieving each set of goals.

• Understands business implications on all projects.

• Acquires and maintains a high-level understanding of relevant internal organizational work flows and practices.

• Serves as the primary point of contact for customers, subcontractors, and internal staff for the project.

• Establishes and maintains contact with customers and channel partners as relates to their specific project.

• Provides regular status updates.

• Organizes and facilitates meetings with internal and external customers to ensure the achievement of project goals, milestones, and deadlines.

• Initiates, generates, and maintains project schedules.

• Leads scheduling status reviews with team members to track current status against planned progress.

Budgeting/Risk Management:

• Initiates, generates, and maintains the project budgets (labor and capital) and financial objectives (revenue, margin, and cash).

• Analyses project costs and leads cost status reviews with other team members and management to track current status against planned progress

• Perform detailed analyses of program data and recommend solutions to customers.

• Provides ongoing assessment and coverage of the risks associated with a project.

• Alert management of any problem(s) that could severely or adversely affect the project achievements; prepare a plan of action to resolve issues.

Preferred Qualifications:

• Must be able to effectively lead and drive all assigned projects

• Experience with Public Safety communications systems

• Proficient in developing project documents as well as having experience in a cloud-based document management system (Google Workspace).

• Project Management Professional (PMP) and/or Certified Associate in Project Management (CAPM) desired but not required.

• Understanding local public safety customers, such as police, fire, and emergency medical services, is a plus.

• Must be a self-motivated team player able to work effectively with general guidance toward objectives.

• Must have excellent interpersonal, presentation, and negotiation skills

• work collaboratively with regional and territorial management.

• Must be able to effectively communicate with relevant peers and senior stakeholders. 

Target Base Salary Range: $75,000 - $150,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate

Basic Requirements

Required Skills:

• High School diploma, Technical Certificate, Associates, or Bachelor's degree in Business, Communication, IT, or Technology required.

• 3+ years of Project Managent and Emergency Call handling experience required

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. 

#LI-JM3

#LI-REMOTE

Travel RequirementsOver 50%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.