EHR Integration Lead

As an Integration Lead at PatientIQ you will be a valued member of the Implementation team who is primarily focused on building out integrations with new customers into the PatientIQ platform, establishing long-term customer relationships, and enabling our customers to be successful on the PatientIQ platform. This position requires a candidate who can work collaboratively with cross-functional teams and is experienced with HL7 Integrations and API development, as well as familiarity with FHIR protocols.

ROLE RESPONSIBILITIES

• Act as a mentor within the EHR Integration team to improve individual contributor capabilities, team best practices, and company understanding of customer EHR requirements.
• Manage a portfolio of customer integrations into the PatientIQ platform, including designing technical interface logic, process documentation and reporting on integration KPIs.
• Work closely with customers to identify integration requirements and establish design solutions that meet those requirements.
• Oversee the build, testing, and maintenance of HL7/API interfaces and workflows that connect various healthcare systems and applications to PatientIQ.
• Develop a trusted advisor relationship with customer technical project leads. 
• Troubleshoot and resolve integration issues and provide technical support to customers regarding their integrations.
• Establish post-implementation adoption activities to closely monitor the functionality of the integrations and quickly resolve issues.
• Collaborate with Product and Engineering teams regarding customer feedback to shape our product roadmap regarding integrations.
• Serve as a customer advocate in driving industry best practices and the evolution of PatientIQ product and platform functionality. 

• 3+ years’ experience working in customer integrations and/or working on the frontlines in a customer-facing role.
• Experience in healthcare, including knowledge of HL7 v2 and Electronic Health Records 
• Experience managing multiple complex integration projects.
• Excellent written and oral communication skills.
• Strong analytical and reasoning skills.
• Demonstrated self-directed ability to manage simultaneous, complex engagements with minimal supervision.
• Skilled in advising customers in product best practices and optimal technical solutions.
• BA/BS degree required, ideally in Computer Science, Mathematics, or other quantitative fields.

NICE TO HAVES

• Experience working with various EHR vendors (Epic, Cerner, Athena, ModMed, Veradigm, etc.)
• Experience leading small and growing EHR integration teams.
• Basic understanding of SQL and interacting with production software databases

• Great Benefits - top-notch health, dental and vision insurance. Additional perks available including 401K.
• We are Mission Driven - our team is motivated to solve complex problems, drive medicine forward, and ultimately improve patient outcomes.
• True Idea Meritocracy - great ideas win out. We encourage all team members to challenge the status quo because our mission demands this.
• Flexible Time Off - we trust you to take the time you need when you feel it is appropriate, given your workload and responsibilities. No need to track it or save up.
• World-Class Team - we’re at the top of our industry because of our employees. They’re the best investment we can make, and we never forget that.
• Fast Growing - we are building the largest platform for healthcare providers, industry partners, researchers, and others to collaborate on the mission to improve patient outcomes.