Provide subject-matter expertise and second-level support for ambulatory EHR (eClinicalWorks), lead implementations and optimizations, deliver training and at-the-elbow support, troubleshoot complex issues, collaborate across teams, and develop practice-specific training materials to improve provider adoption and workflow efficiency.
Classification: Contract
Contract Length: 6 months
Location: WFH (USA)
CereCore is seeking an EHR Analyst (eClinicalWorks) to join our team.
Responsibilities:
- Serve as a Division resource and subject matter expert for implementation and support of the ambulatory electronic health record (EHR - eClinicalWorks).
- Assist providers throughout the healthcare continuum from the introduction to adoption and advancing utilization of ambulatory EHR (eClinicalWorks) technologies.
- Ensure providers and practice personnel have training and instruction on how to access and effectively utilize healthcare technologies and responding to, triaging, and delivering seamless coordination for provider support needs.
- Maintain collaborative relationships and engage across business units to enhance the provider experience with ambulatory EHR technologies and communicate key provider technology enablers.
- Responsible for understanding the dynamic landscape of Health IT, various digital access and common.
- Leads and independently conducts ambulatory EHR implementations for providers and practices (new and acquisitions).
- Provides Training and Second level support for dictation and voice recognition technologies.
- Plans, organizes, and independently conducts ambulatory EHR optimization efforts and actively supports and promotes system standardization, utilization, and best practices.
- Contributes as a subject-matter expert for installation and support of ambulatory EHR solutions per standards and guidelines.
- Supports and assists with testing of ambulatory EHR functionality; assists in of test plans, troubleshooting, and clinical integration points.
- Works with integrated support teams to address software functionality, content, and defect resolution updates.
- Participates with peers in enterprise communities to develop and deploy best practices for physician support in the ambulatory care setting.
- Rounds in physician practices to ensure ambulatory EHR (eClinicalWorks) support needs and issues are proactively identified and addressed.
- Provides direct support of ambulatory EHR (eClinicalWorks) solutions to physician practices.
- Conducts problem analysis, timely and accurate resolution, and root cause analysis for complex ambulatory EHR issues and requests.
- Escalates and works with enterprise subject matter experts and integrated support team resources to identify trends and manage resolution of ambulatory EHR application issues and requests.
- Serves as a subject-matter expert for ambulatory EHR (eClinicalWorks) solutions and support to the Service Desk Community.
- Enhances provider utilization of technologies, by offering at the elbow support, one-on-one training, and support.
- Develops, maintains and customizes ambulatory EHR (eClinicalWorks) system training materials to reflect market or practice or specialty-specific needs.
- Prepares and delivers presentations, demonstrations, train-the-trainer, and special training courses with frequency.
- The role requires working closely with providers and practice personnel but also involves working with an ecosystem of healthcare professionals.
Position Requirements:
- 5+ years of related experience
- Bachelor’s Degree or advanced course studies or related experience with 5 years previous experience in healthcare related field preferred.
- Previous eClinicalWorks (eCW) is required.
- Front end work focused.
- Direct end user support and implementation skills.
- Possesses a mature understanding of system access and information protection standards and processes to offer guidance and instruction to practice personnel regarding EHR technology.
- Proficiency in clinical applications, ambulatory EHR preferred.
- eClinicalWorks (eCW) Certified Trainer plus.
- Mature understanding of clinical application support processes and ambulatory EHR workflows preferred
- Extensive experience supporting providers.
- Broad expertise with clinical information systems.
- Understands pertinent regulatory guidelines (HIPAA) and government programs (Meaningful Use).
- Ability to advocate technology as means to improve the patient experience.
- Believes clinicians are for people better when armed with the right technology.
- Sees that technology applied to healthcare is meaningful.
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