The Education Consultant manages Google for Education infrastructure for clients, providing consultations, training, and support, while ensuring effective configurations and client engagement.
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
Job Summary
The Education Consultant will manage Google for Education infrastructure for EDU clients, involving setup, configuration, auditing, and evaluation. The role requires interaction with clients both remotely and in-person and demands a strong technical background in Google Workspace for Education. The candidate should understand educational challenges, have excellent customer-facing skills, and an entrepreneurial spirit. The role is key in building trust with AIT customers and ensuring they have the necessary tools for a safe and effective Google Workspace for Education environment. The position is remote, requiring good time management skills and self-motivation due to working across various time zones.
What you will do:
* Present the value of CDW Amplified for Education Audit, trainings, and other services.
* Discover, analyze and identify customer requirements.
* Assist account manager in customer engagement strategy.
* Assist in scoping technical engagements.
* Deliver consultative Audit kickoff calls and consultations.
* Work with a team of technicians to provide support and troubleshooting.
* Counsel customer and internal teams on Google Workspace for Education configuration and deployment specifics.
* Offer training and insight to Education IT Admins on a wide variety of technologies, including the Google Workspace for Education Admin Console, Google Cloud Directory Sync, Google Plus, Standard and Teaching/Learning upgrade, and more.
* Act as a contributing member on the Updates & Analysis Team.
* Stay current on Google Workspace for Education changes and modifications.
* Work to support customers as needed if escalated from the support team.
What we expect of you:
* Bachelor's Degree in Computer Science, Information Systems or related discipline. 3+ years professional systems administration experience,
* OR
* 7 years total Information Technology experience, to include 3+ years professional systems administration experience.
* Familiarity with Google Workspace for Education admin console.
* An ability to balance and plan the short-term and long-term actions of a project.
* Exceptional customer service orientation, skills, and relatability.
* Strong documentation skills.
* 5 years managing Google Workspace for Education in an Education institution, a plus.
* Convey technical information and recommendations clearly and concisely, a plus.
* Single Sign On/Multi Factor Integration, User Provisioning, Email Management (Gmail, Exchange, Groupwise, Sendmail) experience in a complex environment, a plus.
* Security and HIPAA experience and understanding, a plus.
* Create engaging presentations, a plus.
* Excellent oral and written communication skills, a plus.
* Experience using scripting tools such as GAM/GAM ADVX and other command line tools, a plus.
* Experience with CDW Amplified for Education tools and services such as Gopher for Chrome, Gopher for Users, Audit, Technical Training and Collaborative, a plus. Pay range: $69,850 - $97,770 depending on experience and skill set Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
Job Summary
The Education Consultant will manage Google for Education infrastructure for EDU clients, involving setup, configuration, auditing, and evaluation. The role requires interaction with clients both remotely and in-person and demands a strong technical background in Google Workspace for Education. The candidate should understand educational challenges, have excellent customer-facing skills, and an entrepreneurial spirit. The role is key in building trust with AIT customers and ensuring they have the necessary tools for a safe and effective Google Workspace for Education environment. The position is remote, requiring good time management skills and self-motivation due to working across various time zones.
What you will do:
* Present the value of CDW Amplified for Education Audit, trainings, and other services.
* Discover, analyze and identify customer requirements.
* Assist account manager in customer engagement strategy.
* Assist in scoping technical engagements.
* Deliver consultative Audit kickoff calls and consultations.
* Work with a team of technicians to provide support and troubleshooting.
* Counsel customer and internal teams on Google Workspace for Education configuration and deployment specifics.
* Offer training and insight to Education IT Admins on a wide variety of technologies, including the Google Workspace for Education Admin Console, Google Cloud Directory Sync, Google Plus, Standard and Teaching/Learning upgrade, and more.
* Act as a contributing member on the Updates & Analysis Team.
* Stay current on Google Workspace for Education changes and modifications.
* Work to support customers as needed if escalated from the support team.
What we expect of you:
* Bachelor's Degree in Computer Science, Information Systems or related discipline. 3+ years professional systems administration experience,
* OR
* 7 years total Information Technology experience, to include 3+ years professional systems administration experience.
* Familiarity with Google Workspace for Education admin console.
* An ability to balance and plan the short-term and long-term actions of a project.
* Exceptional customer service orientation, skills, and relatability.
* Strong documentation skills.
* 5 years managing Google Workspace for Education in an Education institution, a plus.
* Convey technical information and recommendations clearly and concisely, a plus.
* Single Sign On/Multi Factor Integration, User Provisioning, Email Management (Gmail, Exchange, Groupwise, Sendmail) experience in a complex environment, a plus.
* Security and HIPAA experience and understanding, a plus.
* Create engaging presentations, a plus.
* Excellent oral and written communication skills, a plus.
* Experience using scripting tools such as GAM/GAM ADVX and other command line tools, a plus.
* Experience with CDW Amplified for Education tools and services such as Gopher for Chrome, Gopher for Users, Audit, Technical Training and Collaborative, a plus. Pay range: $69,850 - $97,770 depending on experience and skill set Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).
Top Skills
Command Line Tools
Email Management
Gam/Gam Advx
Google Cloud Directory Sync
Google Workspace For Education
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