EDI Production Issue Coordinator

Primary Responsibilities:

Monitor, document receipt and assignment of notifications of Payer EDI-specific production issues  
Summarize each issue with key details (description, impacted transaction type, severity, and affected stakeholders) and record it in the designated issue tracking system  
Create and submit technical support tickets in VA-approved platforms (e.g., ServiceNow) for OIT resolution; ensure all required artifacts and details are attached for expedited troubleshooting  
Conduct data analysis, research root causes of production issues, run SQL queries, search cloud-based (e.g., AWS) and VA managed systems for appropriate transactions and medical document attachments, and troubleshoot reporting discrepancies  
Update issue and ticket tracker, as needed, with findings 
Conduct community provider research requests in collaboration with multiple internal and external stakeholders and provide timely updates  
Track progress of open tickets, update tickets as needed and follow up with OIT and/or applicable vendor product teams and business owners to ensure timely remediation  
Document action items and notes  
Attend requirements elaboration sessions and UAT handoff meetings with OIT resources. 
Review and verify X12 transaction mappings (e.g., JSON to X12 to FHIR, X12 to Payer EDI Transaction Application Suite database, companion guide mapping)  
Update and create relevant production Standard Operating Procedures (SOPs), as needed  
Serve as liaison between VA EDI leadership, OIT technical teams, and business stakeholders to escalate blockers and confirm resolution steps  

Minimum Requirements:

• Bachelors Degree 
• Total of 8+ years of professional expereince  
• Minimum of 4 years of experience in EDI operations, healthcare technology troubleshooting, or Agile practices  
• Strong communication and stakeholder coordination skills  
• Excellent communication skills, both written and verbal.  
• Knowledge of Agile methodologies and experience working in an Agile environment. 
• The ability to obtain Public Trust Clearance. 

Preferred Qualifications:

Certification in EDI standards or Agile practices 
Knowledge of VA or similar healthcare payer systems 

Benefits (including but not limited to):

Health, dental, and vision plans
Optional FSA
Paid parental leave
Safe Harbor 401(k) with employer contributions 100% vested from day 1
Paid time off and 11 paid holidays
No cost group term life/AD&D plan, and optional supplemental coverage
Pet insurance
Monthly phone and internet stipend
Tuition and training reimbursement