eCOA Project Manage- Remote/North America (US, Canada, Mexico) & Argentina

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Why Syneos Health
• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
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• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress. 

Job Responsibilities

Remote - North America (United States, Canada, Mexico, Argentina)

Are you an experienced project manager with a passion for clinical technology, digital health solutions, and improving the patient experience in clinical research? Do you thrive at the intersection of clinical operations, software implementation, vendor management, and stakeholder collaboration?

We are seeking an eCOA Project Manager to join our growing Clinical Surveillance & Training (CST) organization. In this highly visible role, you will lead the end-to-end delivery of electronic Clinical Outcome Assessment (eCOA) solutions across global clinical trials, serving as the primary point of accountability for study-specific eCOA implementation and oversight.

This is an exciting opportunity for a project management professional who enjoys driving complex technology-enabled clinical programs, collaborating with global stakeholders, managing multiple vendors, and ensuring high-quality electronic data collection solutions that support study endpoints, patient engagement, and data integrity.

You will be joining a highly collaborative and supportive team known for its strong culture, long-tenured leadership, and commitment to helping one another succeed.

As an eCOA Project Manager, you will oversee the planning, implementation, delivery, and ongoing management of eCOA solutions throughout the clinical trial lifecycle. You will act as the primary liaison between internal stakeholders, sponsors, and eCOA vendors to ensure systems are configured accurately, tested thoroughly, and delivered on schedule.

eCOA Strategy & Study Delivery

• Lead eCOA activities from study startup through closeout.

• Manage study-specific eCOA project plans, timelines, milestones, and deliverables.

• Serve as the primary eCOA subject matter expert for assigned clinical studies.

• Ensure electronic assessments align with protocol requirements, study objectives, and regulatory expectations.

• Support global studies involving patient-reported outcomes, clinician-reported outcomes, and other electronic assessments.

• Drive implementation of lessons learned and continuous improvement best practices across programs.

eCOA System Build & Oversight

• Oversee study-specific eCOA software design, configuration, and deployment.

• Manage eCOA system builds, including:

• Questionnaires and instruments

• Scales and assessments

• Visit schedules

• Device configurations

• Language requirements

• Study workflows

• Ensure systems are built, validated, and maintained with a high degree of accuracy.

• Review and approve vendor deliverables throughout the build lifecycle.

• Coordinate system updates, enhancements, and ongoing maintenance activities.

User Acceptance Testing (UAT)

• Develop comprehensive User Acceptance Testing (UAT) strategies and test scripts.

• Lead and execute UAT activities to validate study functionality.

• Identify, document, and resolve testing issues in collaboration with vendors and stakeholders.

• Ensure all eCOA solutions meet quality expectations before deployment.

• Drive inspection-ready documentation and testing records.

Vendor & Stakeholder Management

• Serve as the primary liaison between sponsors, internal teams, and eCOA vendors.

• Manage vendor timelines, deliverables, risks, and issue resolution.

• Build strong relationships with sponsors and cross-functional study teams.

• Provide regular project status updates and communicate key milestones.

• Participate in governance meetings and sponsor-facing discussions.

• Escalate risks proactively and drive solutions to keep projects on track.

Clinical Operations Collaboration

• Partner closely with:

• Clinical Operations

• Data Management

• Biostatistics

• Clinical Science

• Assessment Science

• Project Management

• Technology Vendors

• Sponsors

• Ensure alignment across all stakeholders throughout study execution.

• Contribute to broader project plans to support successful study delivery.

• Support study teams in understanding eCOA processes, timelines, and best practices.

Licensing, Copyrights & Translations

• Manage assessment licensing and copyright procurement activities.

• Coordinate with copyright holders and key opinion leaders as required.

• Oversee scale and instrument translations supporting global clinical trials.

• Partner with translation vendors to ensure high-quality multilingual implementations.

• Manage associated timelines, documentation, and vendor deliverables.

Risk Management & Quality Oversight

• Identify project risks and develop mitigation strategies.

• Monitor study health, timelines, and quality metrics.

• Ensure compliance with SOPs, work instructions, sponsor requirements, and industry regulations.

• Maintain ongoing project documentation and contribute to Trial Master File (TMF) readiness.

• Support internal audits, sponsor audits, inspections, and quality initiatives.

Project Leadership & Team Support

• Manage competing priorities across multiple studies simultaneously.

• Provide guidance and mentorship to project specialists and team members.

• Support resource planning and forecasting activities.

• Contribute to process improvement initiatives that enhance quality, efficiency, and customer experience.

• Serve as a trusted consultant and problem solver for eCOA-related challenges.

Required Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.

• Minimum of 4+ years of project management experience within:

• eCOA

• eClinical technologies

• Clinical trial technology vendors

• CRO environments

• Pharmaceutical or biotechnology organizations

• Demonstrated experience leading end-to-end eCOA implementations across clinical studies.

• Experience managing software implementation projects and complex vendor relationships.

• Experience authoring and executing User Acceptance Testing (UAT) plans and scripts.

• Experience collaborating with cross-functional clinical research teams.

• Strong understanding of:

• eCOA platforms and technologies

• Patient-reported outcomes (PROs)

• Clinical trial operations

• Clinical study protocols

• Data quality principles

• Vendor oversight and governance

• Risk management methodologies

• Exceptional organizational, communication, and stakeholder management skills.

• Demonstrated ability to manage multiple studies and competing priorities simultaneously.

• Strong attention to detail with a quality-focused mindset.

• Ability to proactively identify problems and implement effective solutions.

Preferred Qualifications

• Experience supporting global clinical trials.

• Experience managing multilingual eCOA deployments and translation activities.

• Experience with assessment licensing and copyright management.

• Experience supporting sponsor-facing governance meetings.

• Exposure to Clinical Outcome Assessments (COAs), PROs, ClinROs, ObsROs, or PerfOs.

• Background working in clinical technology, digital health, or patient-engagement platforms.

• Experience mentoring junior project team members.

• Psychology, behavioral science, or assessment-related experience is a plus.

• Lead cutting-edge digital health and patient-centric technology initiatives in global clinical trials.

• Act as the strategic owner of eCOA delivery from startup through closeout.

• Work with leading sponsors, technology partners, and clinical research professionals.

• Join a highly collaborative team known for transparency, knowledge-sharing, and teamwork.

• Be part of a department focused on protecting study endpoints and improving clinical trial quality.

• Enjoy significant sponsor and executive visibility through governance and stakeholder interactions.

• Manage meaningful work that directly impacts patient experience and clinical trial success.

• Fully remote opportunity across North America.

• Join a growing team where experienced professionals are trusted to make an immediate impact.

If you are an experienced clinical technology or eCOA project management professional who enjoys leading complex digital implementations, managing vendor partnerships, and delivering high-quality solutions that improve clinical trial outcomes, we encourage you to apply and help shape the future of patient-centered clinical research.

At  Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position may include a company car or car allowance, Health benefits to include Medical, Dental and Vision, Company match 401k, eligibility to participate in Employee Stock Purchase Plan, Eligibility to earn commissions/bonus based on company and individual performance, and flexible paid time off (PTO) and sick time.  Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements.

Salary Range:

The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description.  The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms.  Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.