The Business Operations Specialist ensures effective communication with customers and field engineers, manages service contracts, supports invoicing, and improves data quality through collaboration.
Job Description SummaryThe Business Operations Specialist will take on a multifaceted role ensuring both first class communication with Customers and Field Engineers, as well as internal processes such as service contract execution; install base data maintenance or PM and FMI management.Job DescriptionRoles and Responsibilities
- Responsible for first class communication and coordination of external customers and internal Field Service organization and service job dispatch
- Ensure prompt customer support for all contract and non-contract related questions
- Maintain Install database accuracy by supporting field team, internal and external customers via phone and email
- Provide support for timely resolution of customer invoicing disputes in coordination with service teams.
- Creating basic reports and managing PM (Preventive Maintenance) and FMI (Field Modification Instruction) planning and follow up actions with internal stakeholders and external customers
- Play an active role in improving system data quality and drive process improvement initiatives to standardize & change way of doings through collaboration with multiple stakeholders
- Manage local purchases and cost allocation (vendor creation, PO creation/management, Invoice booking).
- Work closely with field & service sales teams to resolve technical and process-related issues.
- Support different operational project implementations
- Bachelor's Degree or higher in related field (management studies, logistics, economics, etc.) is an advantage
- High attention to detail, ability to carry out administrative and reporting tasks with high precision
- Supportive team player with a strong drive to create a positive work environment
- Strong oral and written communication skills
- Proficiency in English and Hungarian languages
- MS Office knowledge
Relocation Assistance Provided: No
Top Skills
MS Office
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