E-Commerce

This is a remote position.

Location: Remote 

Employment Type: Contract 20- 40hrs per week

Department: Operations 

Reports to: Department Leader 

At Full Circle, we believe in delivering exceptional customer experiences that build lasting relationships. A contact center and customer experience partner built to do more than just answer the phone — we represent your brand, protect your time, and prioritize your clients.

We are seeking a detail-oriented and personable Client Associate to join our team. This individual will be the front line of communication for our clients, ensuring their needs are met with excellence and efficiency. You will assist with onboarding, client communications, and daily operational support, acting as a key liaison between our internal teams and our clients.

• You will be taking customer calls, capturing incoming leads, taking orders, and scheduling. appointments, while working from the comfort of your own home.
  
• Make outbound calls for follow-ups, appointments reminders, or outreach as required.
  
• Serve as a primary point of contact for assigned client accounts.
  
• Support client onboarding, setup, and implementation processes.
  
• Respond promptly to client inquiries via email, phone, chat, or ticketing systems.
  
• Maintain detailed knowledge of client expectations, preferences, and service details.
  
• Collaborate with internal teams to resolve client issues and ensure satisfaction.
  
• Manage and monitor daily orders through Shopify, WooCommerce, or other e-commerce platforms
  
• Coordinate with fulfillment or warehouse teams to ensure timely order processing and shipment
  
• Track and resolve unfulfilled, delayed, or returned orders
  
• Update order statuses, issue refunds, and process exchanges
  
• Monitor inventory levels and coordinate restocks with suppliers or warehouse staff
  
• Upload new products, update listings, pricing, and descriptions across online stores and marketplaces
  
• Ensure accurate SKU setup, tagging, and product categorization
  
• Maintain clean data and accurate reporting within the e-commerce system
  

·    Neutral English accent is required.

·         Can type at least 40 wpm.

·         Passionate about customer service.

·         Excellent communication and interpersonal skills; verbal and written.

·         Ability to manage multiple accounts and priorities simultaneously.

·         Strong organizational and time-management abilities.

·         Ability to sit for long periods and pass a background check.

This is a Bring Your Own Device (BYOD) role. All team members are required to use their own computer, which must meet our system requirements to ensure compatibility with company applications and tools.

Specific Requirements listed here: 

·         Quiet private workspace 

·         USB Headset with Noise Cancellation feature

·         Dual monitors 

·         Working Webcam

·         Specific Requirements listed here:  

o        Microsoft Windows computer – NO MacBooks  

o        Computer with at least 1.8 GHz processor and at least 4GB RAM

o        Main Internet Service Speed: at least 25 Mbps cable connection

o        Backup Internet Service Speed: at least 10 Mbps

Submit a short voice note expressing:

• Industries you worked in
  
• Systems used (CRM, Phones & Office Suites)
  
• Availability: Days & times you can work (EST time zone)
  
• Close: What makes you a great candidate for Full Circle CX?